Remote Call Center Specialist

A company is looking for a Resolution Center - Remote Call Center Specialist.

Key Responsibilities

Handles a high volume of inbound and outbound calls, resolving routine inquiries and directing complex issues to senior staff

Logs and tracks customer interactions using a computer application, documenting details and follow-up actions

Coordinates with other departments and notifies customers of investigation results and planned adjustments

Required Qualifications

High School Diploma or GED

Intermediate level keyboarding skills (at least 25 WPM)

Basic level PC skills

Basic search engine skills

At least 1 year of customer service experience in a call center environment (preferred)