Service Coordinator

Job Description

Job Description

Benefits :

• 401(k) matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Job Title : Service Coordinator

Company : Window World of Indianapolis Location : Indianapolis, IN

About Us : Window World is Americas #1 exterior remodeler. We install energy-efficient windows, doors, siding, and more for homeowners throughout Indianapolis, Indiana. We are committed to delivering exceptional customer experiences and innovative solutions. We pride ourselves on our dedication to quality, reliability, and customer satisfaction. As we continue to expand our operations, we are seeking a skilled and motivated individual to join our team as a Service Coordinator.

Job Description : As a Service Coordinator at Window World, you will be the primary point of contact for clients requiring service, repairs, and warranty work. This vital role focuses on understanding customer needs, coordinating service appointments, and ensuring timely and effective resolution of issues to maintain high levels of customer satisfaction. If you are a compassionate communicator, highly organized, and excel at problem-solving, we encourage you to apply!

Key Responsibilities :

Proactively monitor the progress of service jobs, identifying and resolving any issues or delays to ensure timely completion.

Qualifications :

Physical Demands : This is primarily an office-based role, requiring prolonged periods of sitting / standing at a desk and extensive computer use. Occasional light lifting (up to 25 lbs) may be required.

Benefits :

Window World of Indianapolis is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.