Information Technology Generalist 1

THE POSITION

Are you an Information Technology (IT) professional ready to advance your career? The Pennsylvania Public Utility Commission has an immediate need for a full-time Level 1 IT Helpdesk Support Technician with technical skills and experience. Apply today and be an integral part of our support team.

DESCRIPTION OF WORK

One of the most rewarding aspects of working as a Level 1 IT Helpdesk Support Technician is helping people. You will get to use your technical skills to solve problems and present yourself as a top performer. The IT field is constantly changing, so you will never get bored as you will be constantly learning new things and expanding your knowledge. This professional will be challenged and must use patience and persistence as not all IT problems are easy to fix. You will work with a team of IT professionals and utilize the latest support tools and techniques. In this role, you can expect to "walkabout" the commission to diagnose computer issues of all types including network connectivity, hardware malfunctions, software glitches, and get to receive calls from individuals who are overjoyed and so appreciative just to hear your voice. You will also have the opportunity to present reports of all that you have accomplished and share with your team.

The Public Utility Commission offers a friendly work environment, alternate work schedules, teleworking when approved, and the possibility for free parking.

Work Schedule and Additional Information :

• Full-time employment
• Work hours are 8 : 00 AM to 4 : 30 PM, Monday - Friday, with 60-minute lunch.
• Telework : Part-time work from home (telework) may be a potential feature of this position. The successful candidate is required to report to the headquarters worksite daily, unless the employee meets eligibility requirements and telework has been approved. Management may discontinue any telework arrangement at any time, for any reason. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office. Additional details may be provided during the interview.

To be eligible to participate in telework, the employee's alternate (telework) worksite must meet the following requirements :

Within a reasonable travel distance of headquarters; and

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements :

Other Requirements :

How to Apply :

Veterans :

Telecommunications Relay Service (TRS) :

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

your score may be lower than deserved.