Junior Support Engineer

A company is looking for a Junior Support Engineer who provides technical support and monitors systems to resolve operational issues.

Key Responsibilities :

Respond to and troubleshoot issues reported by monitoring systems or users

Maintain and update documentation for processes, systems, and troubleshooting steps

Communicate effectively with development teams, operations staff, and clients to resolve operational challenges

Required Qualifications :

Basic understanding of operating systems (e.g., Windows, Linux) and software applications

Familiarity with SQL, PowerShell, or Python is a plus

Experience with ticketing systems or help desk tools is preferred

Previous experience in a technical support role is a plus

Basic understanding of network protocols and security practices is beneficial