Call Center Service Agent

Job Description

Job Description

NorthStar Memorial Group is seeking a Call Center Service Agent at Evergreen Mortuary, Cemetery & Crematory in Tucson, Arizona. Here, we believe in empowerment. Our open-door policy means your voice is heard, and your ideas matter. We foster an environment where you're encouraged to think differently and challenge the status quo. Passion is at the heart of everything we do - from the dedication of every team member, we're driven by a shared commitment to excellence.

Responsibilities

• Answer incoming calls and route them to the correct department
• Handle customer inquiries, complaints, and issues
• Provide pricing to client families and schedule appointments
• Management of the service / appointment calendar
• Walking families through the next steps after a passing has occurred
• Knowledge of Microsoft Office Applications
• Administrative Duties, i.e. : Filing, Cataloging, Account Reconciliation and Maintenance
• General Transitional Tasks as needed to assist Funeral Home

Qualifications

Compensation

Benefits

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.