Process Engineer, Service Tooling & Processes

About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world's most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda's national blood delivery network and Ghana's COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple : a teleportation service that delivers what you need, when you need it. Using robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About You and The Role

As a Process Engineer on the Service Tooling & Processes team, you will design, validate, and optimize the workflows that enable Zipline's technicians to maintain the P2 fleet safely, consistently, and efficiently. You'll translate engineering intent into scalable processes, implement lean methodologies, and ensure that service procedures are robust enough for diverse operating environments. This role is highly cross-functional, bridging engineering, maintenance, and operations, so that every maintenance action contributes to safety, reliability, and fleet health.

What You\'ll Do

• Design, document, and refine standardized maintenance processes, from inspections and servicing to component replacements and complex repairs.
• Validate processes in the field through pilots and technician feedback, ensuring usability, repeatability, and safety.
• Collaborate with Hardware Engineering, Reliability, and Tooling teams to align process design with aircraft and service architecture.
• Apply lean principles, error-proofing mechanisms, and automation opportunities to improve efficiency and reduce variability.
• Establish process control mechanisms and ensure compliance with safety and regulatory standards.
• Create process documentation, work instructions, and visual aids that enable frontline technicians to execute tasks consistently.
• Partner with Data and Reliability teams to define KPIs, track performance, and identify opportunities for continuous improvement.
• Lead root cause investigations for process-related issues and implement corrective / preventive actions.
• Provide structured feedback loops to engineering on design-for-maintainability.
• Partner with training program leadership to ensure process changes are embedded into training programs for technicians.

What You\'ll Bring

What Else You Need to Know

The starting cash range for this role is $160,000 - $170,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate\'s experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include : equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

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