Customer Relations Associate

Customer Relations Associate

The Customer Relations Associate performs various Customer Service activities, including greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, and providing information and direction to customers.

Essential functions include securing all firearms brought into the store with trigger locks, checking in all vendor representatives, completing the necessary visitor log information and controlling visitor badges, supporting a strong commitment to world class customer service, and ensuring a pleasant and productive shopping experience for all customers.

Additional duties include greeting all customers in a friendly and outgoing manner, handling customer's merchandise returns, sorting returns by category and returning to the proper area, selling appropriate Hunting and Fishing Licenses, handling and administering all incentive and reward programs, remaining product knowledgeable, and remaining aware of advertised sales. The associate also keeps the work area clean, neat, and well stocked with supplies, follows all company policies and procedures, and provides a legendary experience for every customer by assisting in making buying decisions.

Experience / Qualifications : Minimum degree required : high school diploma or equivalent experience.

Knowledge, Skills, and Ability : Ability to calculate figures such as discounts and make change to customers, ability to communicate in a friendly and professional manner to customers and other associates, ability to establish and maintain effective working relationships with management, coworkers, and customers, and ability to operate a computerized Point of Sale register system.

Travel Requirements : N / A

Physical Requirements : Constantly stand and / or walk during shift, constantly communicate with others to exchange information, constantly repeat motions that may include the wrists, hands, and / or fingers, occasionally ascend or descend ladders, stairs, ramps, etc., occasionally work in low or high temperatures, occasionally work in noisy environments, and light work that includes constantly lifting and moving objects up to 20 pounds, occasionally moving and lifting objects up to 100 pounds or more (utilizing a team lift as needed).

Independent Judgment : Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Full Time Benefits Summary : Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com .