Director, ARO Operations

About the Role

Impact you will make

The Director, ARO Operations is an instrumental leader within the AR Optimizer team that will drive operational excellence and continued growth for the business line. As the Director, you will lead the operations in addition to supporting business development, implementation, and customer engagement. In this capacity, you will oversee our ongoing customer relationships, measure and maximize the value we deliver to customers, and support increased scale for the ARO business unit. The Director, ARO Operations will collaborate with other colleagues from Support, Implementation, Product Management, Marketing, Analytics, Development, and other teams as appropriate to serve the needs of ARO customers.

What you will do

• Performance planning and development : setting clear goals, identifying areas for improvement, and creating plans to enhance employee skills and performance, ultimately aligning individual goals with organizational objectives
• Lead, manage, motivate ARO Operations team
• Serve as product SME and escalation point for major client issues and directly engage customers as needed to support owned function
• Support business development and sales enablement efforts including crafting proposal offerings, advising on SOW / contracts, executing on go-to-market campaigns, securing and maintaining references, with support from extended team
• Own operationalization and commercialization of ARO solutions ; partner with Product and other teams on building needed documentation, programs, and workflows
• Drive process optimization and revenue growth within ARO
• Advise and consult customers, prospects, internal teams on solution and best practices during pre-sales, implementation, and steady state support
• Partner with implementation to onboard new clients and own steady state customer success post-implementation
• Work with customers and internal teams to build customer success plans, establishing critical goals to aid the customer in achieving their objectives
• Define and improve solution KPIs, other quality and success metrics ; Improve NPS, KLAS ratings, client retention, client usage, and adoption through systematized feedback loops and increased emphasis on product stickiness

What you will bring

What we would like to see

Why Join Us?

About FinThrive

FinThrive is advancing the healthcare economy.

For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com / why-finthrive.

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https : / / finthrive.com / careers#culture.

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com / careers-benefits.

FinThrive's Core Values and Expectations

Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Statement of EEO

FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.

FinThrive Privacy Notice for California Resident Job Candidates

Know Your Rights

Pay Transparency Notice

FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.

2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV092724TJO

finthrive.com | FinThrive Careers | FinThrive Benefits & Perks | Physical Demands