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Assistant Front Office Manager

Assistant Front Office Manager

Pyramid Global HospitalitySaint Michaels, MD, US
Hace 3 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Join to apply for the Assistant Front Office Manager role at Pyramid Global Hospitality

Take the next step in your hospitality career with Pyramid Global Hospitality, a company that values its people and a culture of service, teamwork, integrity and results.

Overview

The Assistant Front Office Manager reports to the Front Office Operations Manager. Responsibilities include training, scheduling, coaching, disciplinary action, conducting meetings and assisting in leading a team of approximately 6-10 front desk agents, PBX agents and night auditors, as well as providing additional support to the valet, bellman, gift shop and concierge. The AFOM must promote a positive work environment as well as a strong sense of unity and teamwork.

Essential Job Functions

  • The AFOM is the direct supervisor for front desk agents, PBX agents and night auditors.
  • Must work as scheduled to supervise the front office. Manage guest arrival and departure process, ensure necessary guest information is collected and provide instruction to associates as needed.
  • Enforce all current SOPs and hotel policies. Create new SOPs as needed.
  • Maintain proper inventory of all supplies necessary for the front desk. Submit all purchase orders and check requests while adhering to proper budgetary guidelines.
  • Solicits advice from other departments concerning the operation of the bell staff department to identify problem areas and / or improve services.

The AFOM will act as additional management support for the valet, bellman, concierge and gift shop.

  • Provide backup coverage to associates during lunch breaks. Check in / out, answer phones and handle guest comments and concerns.
  • First point of contact for guest issues.
  • Monitor front office controls, cash drawers, change given, and key inventories.
  • Provide follow up of maintenance / housekeeping requests.
  • Ensure the satisfaction of all guests by responding to guests needs, leading other associates in handling guests concerns.
  • Qualifications

  • High School Diploma or Equivalent
  • FD / Guest Services Supervisor of at least 3 years
  • Excellent interpersonal skills when dealing with guests, associates, and the general public; strong work ethic. Knowledge of daily operations of valet, bellman, gift shop, front desk, reservations, and problem resolution. PMS / Marsha experience preferred.
  • Must have physical ability and willingness to work hours as necessary; able to work independently; fast-paced environment; extremely customer-service oriented and able to multi-task.
  • PC proficient; maintain a professional attitude.
  • Must be willing to work outdoors in all climates and weather conditions.
  • Other duties may be assigned. Teamwork and appropriate dress code are required.
  • Compensation

    The compensation for this position is $65,000.00 / Yr. based on qualifications and experience.

    Seniority level

  • Mid-Senior level
  • Employment type

  • Full-time
  • Job function

  • Other
  • Hospitality
  • Location : St. Michaels, MD (as listed in posting). Referrals increase your chances of interviewing at Pyramid Global Hospitality.

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    Front Office Manager • Saint Michaels, MD, US

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