Frontend AI UI Engineer Job at Freshworks in San Mateo

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

We are looking for a Frontend AI UI Engineer to design and implement highly interactive, intuitive, and enterprise-grade UIs for our Agentic AI Platform. You will collaborate closely with the Principal AI UI Architect to deliver visual interfaces that allow users to build, test, debug, and deploy outcome-driven reasoning agents.

This role involves developing agent builders, simulation tools, dialog orchestration interfaces, and multi-channel assistant deployment UIs, ensuring a seamless developer and enterprise experience.

Key Responsibilities

Agentic UI Development

• Build interactive visual editors (drag-and-drop) for agent orchestration and reasoning workflows (LangGraph visualization).
• Implement prompt management, versioning, and testing interfaces for agent development.
• Develop real-time debugging tools to visualize agent reasoning traces, tool invocations, and dialog flows.
• Integrate UI components with LangSmith APIs for agent observability, evaluations, and regression testing.

User Simulation & Testing Interfaces

Dialog Orchestration & Multi-Channel Experience

Core UI Framework & Architecture

Collaboration & Developer Experience

Please note : This is a hybrid role that will be based in San Mateo, CA or Bellevue, WA and requires an in-office presence three days per week (Tuesday - Thursday).

Qualifications

Required Qualifications

Preferred Qualifications

Additional Information

The annual base salary range for this position is $238,000 - $342,000.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus / equity may be available.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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