Software Engineering Consultant

Position : ServiceNow Technical Lead

Location : Salt Lake City, UT-Onsite

Duration : Long Term Contract

Job Description :

Key Responsibilities :

1. Leadership and Coordination :

o Act as the primary point of contact for the onshore client team.

o Coordinate and collaborate effectively with offshore delivery teams to ensure seamless project execution.

o Provide thought leadership and strategic guidance to the client on ServiceNow best practices and solutions.

2. Technical Expertise :

o Design, develop, and implement solutions on the ServiceNow platform, with a specific focus on Configuration Management Database (CMDB) and related modules.

o Led efforts to configure, maintain, and optimize the CMDB, ensuring data accuracy, completeness, and compliance with governance standards.

o Guide and perform ServiceNow upgrades, including testing, validation, and deployment of new platform releases.

o Collaborate with teams to develop workflows, automation, and integrations tailored to client requirements.

3. CMDB and Discovery :

o Oversee and manage Discovery and Service Mapping activities to maintain accurate and up-to-date CI data.

o Define and implement reconciliation rules, CI classes, and data models to align with business needs.

o Troubleshoot and resolve CMDB issues, ensuring alignment with ITIL standards.

4. Project Management :

o Lead ServiceNow implementation and enhancement projects, ensuring timely delivery and adherence to quality standards.

o Prepare and present project updates, roadmaps, and status reports to client stakeholders.

o Manage risk, dependencies, and issues while proactively identifying opportunities for improvement.

5. Stakeholder Management :

o Build and maintain strong relationships with client stakeholders, understanding their needs and translating them into actionable deliverables.

o Provide training, knowledge transfer, and guidance to client and offshore teams on ServiceNow best practices.

6. Governance and Compliance :

o Establish and enforce governance frameworks for CMDB and platform usage.

o Ensure adherence to security, compliance, and regulatory standards

Key Qualifications :

• Experience :

o 8+ years of experience in ServiceNow development, implementation, and administration.

o Proven track record in managing CMDB, Discovery, and Service Mapping activities.

o Significant experience in ServiceNow upgrade activities and platform maintenance.

o Proficiency in scripting languages (JavaScript, Glide scripting).

o Expertise in ServiceNow modules : CMDB, IT Service Management (ITSM), IT Operations Management (ITOM) Discovery, Service Mapping.

o Knowledge of integration methods (REST / SOAP APIs, MID Server configurations).

o Familiarity with ServiceNow reporting and dashboard creation.

o Experience in leading teams across onshore and offshore locations.

o Strong communication, stakeholder management, and presentation skills.

Preferred Qualifications :