Technical Account Manager

Description

Founded in 2015, Aqua Security is the pioneer in securing containerized and cloud native applications. The Aqua Platform enables organizations to secure every cloud native application everywhere, from code commit to runtime. With enterprise scale that doesn't slow development pipelines, Aqua helps customers secure their future in the cloud.

Aqua Security is looking to hire a Technical Account Manager to support Aqua's most technically complex, strategic customers. You will be the trusted advisor and primary technical contact, ensuring successful product adoption, driving value realization, and fostering customer loyalty.

A confident "customer first" attitude is required to work through challenges, support technical complexities, and influence stakeholders. You will be asked to develop and execute strategic account plans, joint success plans, QBRs, and be the advocate for the customer internally while focusing on a positive customer experience.

This person will become a subject matter expert and do the following :

• Accelerate customers to full adoption by continuously improving their experience through proactive engagements.
• Act as a technical project manager, ensuring customers meet their desired outcomes and escalating issues when necessary
• Develop and execute Joint Success Plans (JSPs) and Quarterly Business Reviews (QBRs) aligned with customer goals
• Deliver enablement sessions, including onboarding, demos of new features, and best practices
• Identify and collaborate on upsell and expansion opportunities
• Assist with technical escalations and mitigate account risks
• Mentor internal teams by sharing technical expertise
• Partner cross-functionally with Sales, Product, and Engineering teams to influence product improvements.

Requirements

If you're ready for an exciting opportunity to dive into the hottest cybersecurity category, now is the perfect time to join Aqua! We are a global organization where every Aquarian can make a difference and make a big impact. Aqua also offers great company culture, amazing colleagues, international travel, paid volunteer time-off and lots more!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally-protected status.