IT Service Desk Supervisor

Job ID : 5421

Date Posted : November 13, 2025

We are seeking a full-time, customer-service oriented, IT Service Desk Supervisor to lead, train, and support a team of IT Support Technicians who serve the Space Dynamics Laboratory (SDL) employees.

Primary Responsibilities :

• Directs supervision of employees including selecting, mentoring, training, motivating, appraising, workload balancing, team building, scheduling, and other administrative functions
• Evaluates employee system needs and integration with current support capabilities
• Oversees day-to-day internal service and support operations
• Provides technical and troubleshooting assistance related to computer hardware, software, mobile devices, and other peripherals
• Manages inventory of systems, peripherals, and accessories
• Attains in-depth knowledge of company processes, systems, networks, and teams
• Conducts research on emerging products and solutions
• Identifies improvements to internal processes and enhances customer productivity
• Develops and monitors team performance metrics
• Reviews Service Desk documentation proactively to ensure it is clear and current
• Fosters positive team environment
• Focuses on customer satisfaction

Required Qualifications :

Preferred Qualifications :

Salary commensurate based on education and relevant experience

This range serves as a general guideline and may vary based on factors such as role, level, location, market conditions, and individual qualifications, including job-related skills, experience, and relevant education or training. The range displayed in the job advertisement reflects the minimum and maximum target salaries across all US locations. Specific salary details for a candidate's preferred location can be provided by the recruiter or HR manager during the hiring process.

Why Join SDL?

SDL delivers advanced multi-domain solutions to protect national security and enable scientific discovery. Our expertise in satellites, sensors and instruments, ground systems and data processing, and autonomous systems plays a critical role in missions supporting NASA and the Department of Defense. Join our team of engineers, scientists, technicians, and business professionals in our seventh decade of delivering mission success.

At SDL, we strive to uphold a culture of respect, collaboration, empowerment, and accountability. We listen with open minds, seek to understand diverse perspectives, and engage in thoughtful dialogue. We work together by sharing knowledge, involving others, and offering support. We trust and empower our team members to take ownership, act with integrity, and be accountable. Above all, we deliver on our commitments to each other and to our mission partners.

The application window for this position is expected to remain open for approximately 14 days. However, it may be shortened or extended depending on business needs and the availability of qualified candidates. We encourage interested candidates to submit their applications promptly.

For questions, assistance, or accommodation with the application process or the DoD SkillBridge program, please contact employment@sdl.usu.edu.