JOB SUMMARY
Maintain positive work atmosphere by communicating and behaving in a manner that is agreeable for customers, clients, coworkers and management while performing the essential functions of the job. Resolve inbound customer inquiries and concerns while maintaining the highest level of customer service standards for quality. The nature of which includes, but is not limited to, such issues as: product inquiries, company delivery policies, pricing and credit processing.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer incoming calls and general requests within established guidelines
Data entry of customer orders into computer
Communicate with operations department to process orders and meet delivery schedule
Perform routine clerical procedures in support of the customer service department
Maintain familiarity of product line and awareness of new products available
Provide answers to customer questions or refer calls to appropriate staff
JOB SPECIFICATIONS
Knowledge:
Good technical skills with the ability to investigate with problem resolution. Well developed people-handling skills and ability to communicate information accurately.
Skills and Abilities
Excellent telephone skills
Excellent verbal and written communication skills
Proven ability to deal effectively with people and maintain a positive attitude
Strong computer and typing skills
Strong organizational skills
The knowledge and skills previously identified are typically acquired through a high school diploma or general education degree (GED) and 1-3 years of experience in a customer service department.
DISCLAIMER
This job description indicates the general nature and level of work expected by the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. The incumbent may be asked to perform other duties as required.
Customer Service. • Erie Ave, Philadelphia, US
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