Divisional Quality Manager - Industrial

Job Description

The ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback.

Description

Has end-to-end responsibilities for products manufactured at all Panels sites in North America. The candidate will develop, educate, practice, and promote quality principles throughout the organization, and develop and lead the Quality team with accountability for all aspects of manufacturing quality (product disposition, material control, document control, etc.) and Quality Engineering. Will ensure compliance to the Company's quality systems and current regulations, as well as lead the development and implementation of prevention-based quality awareness and improvement programs.

Essential Functions

• Ensure the implementation and adherence to the AWIP QMS (Quality Management Systems) across the Division.
• Provide leadership and guidance to the organization to maximize the effectiveness of the Quality Management System on all sites.
• Play an integral part on the Operational Management team in managing warranties across the division.
• Take a leadership role in developing and implementing new techniques and initiatives to enhance the Quality Management System on all sites.
• Drive the requirement for the Divisional Quality team to strive for commonality and best practice across all sites.
• Manage and offer guidance to the Divisional Contracts Team to ensure Customer satisfaction to their complaint management
• Govern the administration and path to closure of all major complaints in the Division; this will involve the inclusion of the various departments and stakeholders.
• Liaise with key customers in initiating "Pre Project Management" meetings to ensure all project specifications / requirements are captured and delivered.
• Work with the Operations, Management, and Commercial teams in the different business units to ensure robust and timely root causes and corrective actions are applied to all customer complaints.
• Implement our SPC continuous improvement process, this is used to achieve the goals of reducing complaints and improving the cost base.
• Work with various cross-functional teams and departments, demonstrating leadership and support when managing all quality-related projects.
• Report weekly and monthly on Quality and Warranties performance across the Division.
• Champion the training of all employees in the use of continuous improvement methodologies such as problem-solving, process mapping, corrective action initiatives, and process / plant optimization.
• Member of the Compliance Team :
• Responsible for Product Compliance and maintaining compliance systems to ISO 37301 standard.
• Collaboratively review change requests, gather monthly reporting information, prepare for audits, deal with NCR’s, and identify areas of concern in relation to compliance.
• Complies with all safety and company policies and procedures.
• Performs other related duties as assigned.

Knowledge, Skills, and Abilities

Salary based on experience

Education and Experience