Technical Account Manager

A company is looking for a Technical Account Manager for Customer Care in a B2B SaaS environment, working remotely.

Key Responsibilities

Support Account Managers during onboarding by configuring merchant accounts

Handle support requests from active clients, troubleshoot issues, and suggest improvements

Serve as the primary contact for clients on support-related questions and needs

Required Qualifications

Strong problem-solving and debugging abilities

Ability to follow logical flows and make systems work as intended

Comfortable with tech tools (Spreadsheets, Helpdesk, Hubspot, etc.)

Previous experience in customer support for B2B SaaS is a bonus

Familiarity with e-commerce tools (Shopify, Gorgias, Zendesk, etc.) is a plus