Senior Director of Customer Success

A company is looking for a Senior Director of Customer Success - NAMER.

Key Responsibilities

Lead and develop a high-performing team of Customer Success Managers and Engineers across North America

Define and execute the customer success strategy to drive retention, upsell, and customer advocacy

Design scalable processes and establish operational KPIs to enhance service delivery and efficiency

Qualifications

15+ years of experience in customer success or account management, with 8+ years in senior leadership roles

Proven ability to scale customer success functions in high-growth environments

Experience leading distributed, cross-functional teams to achieve retention and growth targets

Deep understanding of SaaS business models and customer lifecycle management

Bachelor's degree or equivalent experience required