The RESTAURANT MANAGER builds, leads, and supervises a team that delivers on Little Caesars' goals for customer satisfaction, sales growth, and profitability, while ensuring the restaurant operates in full compliance with company standards and procedures.
PERFORMANCE RESULTS:
1. Ensures customers are served correct, complete orders within service time goals according to the Customer Service Standards, the Priority Guidelines, the telephone and front counter station procedures and if necessary, the Remedy Process.
2. Prepares and ensures that all colleagues prepare consistent, high-quality products that are served to customers as described in the Little Caesars Orientation and Training Handbook and as shown on the job station helpers.
3. Achieves the standards for a clean and organized restaurant and colleague image as defined in the Little Caesars Orientation and Training Handbook, and/or as required by local government agencies.
4. Recruits, hires, trains and evaluates colleagues by following procedures outlined in the SCORES materials, in-store training resources, and the guidelines for colleague evaluation.
5. Develops a productive team by providing direction and supervision of colleagues through the appropriate use of communication, delegation, and disciplinary skills and implements change in a positive manner resulting in low colleague turnover.
6. Ensures a work environment that is in compliance with government regulations and is safe, secure, and free of harassment or discrimination, as defined by Little Caesars policies and procedures.
7. Accurately completes all paperwork associated with daily, weekly, and period end activities as directed by the Area Supervisor or Market Director.
8. Performs labor scheduling, food ordering, and product projections accurately and maintains restaurant equipment so that the restaurant opens and closes as scheduled and is able to service all customer orders each day.
9. Manages all financial responsibilities with integrity and performs tasks associated with achieving cost control goals and supervises colleagues to ensure goals are met.
10. Properly implements shakerboarding, local store marketing events, and in-store promotions that result in increased sales.
11.The Manager will be scheduled to work approximately 50 hours each week. This position requires a hands-on style of management and physical work such as lifting, squatting, and standing for long periods of time.
WE OFFER:
EDUCATION/EXPERIENCE REQUIRED:
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