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Service Desk Associate
Service Desk AssociateThe National Institute for Fitness and Sport • Indianapolis, IN, United States
Service Desk Associate

Service Desk Associate

The National Institute for Fitness and Sport • Indianapolis, IN, United States
Hace 20 días
Tipo de contrato
  • A tiempo parcial
Descripción del trabajo
POSITION SUMMARY

Join an energetic and mission-driven team at the National Institute for Fitness and Sport (NIFS)! As a Service Desk Associate, you will serve as the welcoming face of our fitness center, delivering top-tier customer service to members, guests, and staff. Under the guidance of the Fitness Center Manager, you will be responsible for ensuring a seamless and positive experience at our front desk, managing daily operations, and promoting NIFS programs and services. This part-time, hourly position is perfect for individuals who are passionate about health, service-oriented, and ready to engage with a dynamic community. Bonus: free gym membership included.

QUALIFICATIONS

Ideal candidates will demonstrate the following skills and credentials:
  • Prior customer service experience, preferably in a fitness or retail environment
  • Current CPR/AED and First Aid certification (required)
  • Strong verbal communication and interpersonal skills
  • Professional appearance and demeanor, including wearing a NIFS uniform and name tag
  • Positive, outgoing attitude and a genuine enthusiasm for engaging with others
  • Proven ability to multitask and remain composed in a fast-paced setting
  • Strong attention to detail and organizational skills
  • Ability to learn and apply information quickly
  • Comfort using point-of-sale systems and basic Microsoft Office applications
  • A passion for fitness, health, and community
  • Ability to work flexible hours including mornings, evenings, weekends, and holidays
  • Reliable transportation and willingness to undergo a background check and/or drug screen
KEY RESPONSIBILITIES
  • Provide outstanding customer service during each member interaction
  • Greet and monitor all individuals entering the facility, ensuring eligibility
  • Execute daily desk operations including phone coverage, POS transactions, and parking pass management
  • Educate members and guests about facility amenities, membership options, and upcoming programs
  • Support safety by responding to emergencies and assisting with CPR/AED if needed
  • Maintain and clean exercise equipment, stock towels, re-rack weights, and uphold general organization of the facility
  • Report any equipment malfunctions or member issues to management promptly
  • Collaborate with fellow team members to ensure efficient desk operations
  • Follow and enforce all policies outlined in the NIFS Employee Handbook
  • Perform additional duties as assigned by the Fitness Center Manager or Service Desk Team Lead

JOB CODE: Service Desk
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