Customer Service Associate

Customer Service Associate

The Customer Service Associate works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping, and other related functions. The CSA ensures an exceptional customer experience for all Royal Farms customers by delighting them in a way that creates loyalty.

Duties and responsibilities include :

• Ensuring every customer receives outstanding service by providing a friendly environment, maintaining outstanding standards, demonstrating product knowledge, and performing all other components of customer service.
• Responding to customer requests in a timely manner, including answering customers' questions about merchandise and advising customers on merchandise selection.
• Communicating with the leadership team regarding customer requests, vendor-related concerns, and damages in products.
• Operating the cash register, scanning items, bagging merchandise, and properly handling different methods of payment. Maintaining proper cash levels in the register drawer. Activating fuel and gift cards and ensuring cash drawers balance at the end of shift.
• Performing the following duties related to Customer Self Service machines :
• Always present and engaged with all customers.
• Direct and encourage customers to use the Self-Checkout, and educate and assist customers with the Self-Checkout system as needed to help speed along their checkout experience.
• Monitor all Self-Checkout transactions to ensure payment for all items and to eliminate potential opportunities for theft.
• Troubleshoot the equipment and escalate issues when necessary.
• Assist customers with items that are not available using the Self-Checkout system alone, including tobacco products, money orders, and other items that are behind the line depending on the store.
• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and / or alcohol.
• Prepare all made to order food and / or beverages according to recipe or customer specifications.
• Replenish products and supplies to ensure the store is always stocked.
• Check expiration codes, face and inspect all items. Pull expired items, document, and discard.
• Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures.
• Ensure the compliance of established Royal Farms safety, security, quality, and store operations policies and procedures.
• Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards. Any unsafe conditions are immediately reported to leadership.
• Complete all side work, as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.).
• Complete other assigned tasks as assigned by management.

Requirements :