Assistant Manager

Assistant Manager

Under the direction of the Store Manager, an Assistant Manager's responsibilities are to manage the daily operations of a single store. Ensure compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising. Reliable transportation and a flexible schedule, stand for long periods of time and be able to lift 30 to 50 pounds.

Operations Excellence for Guest Satisfaction :

• Holds the guest as their highest priority and role models exceptional guest service
• Empowers the team to satisfy guests and resolve problems
• Provides leadership to team to ensure communication to guests is clear and orders are accurate, served with quality food and beverages
• Monitors and adjusts the products in the back case according to Dunkin' Donuts merchandising and product appearance standards
• Ensures service with speed goals, per Dunkin' Donuts standard, are met throughout each shift at Drive Thru and Front Counter, focusing on effective team service
• Analyzes Guest Satisfaction Survey results to recognize achievement and providing coaching and direction to restaurant team to drive continuous improvement
• Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities
• Ensures the restaurant meets food safety, sanitation and cleanliness standards at all times
• Maintains and calibrates restaurant equipment
• Provides recommendations to ensure guests receive value for the price and pricing is competitive for market
• Utilizes Red Book or similar tool to track required documentation

Team Environment :

Profitability :