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Receptionist
ReceptionistEnvision Motors of Milpitas • Milpitas, CA, United States
Receptionist

Receptionist

Envision Motors of Milpitas • Milpitas, CA, United States
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo
Role Summary:

The receptionist at a dealership serves as the first point of contact for customers, whether in person or over the phone. This role is responsible for creating a welcoming atmosphere, managing front desk operations, directing inquiries to the right departments, and performing basic administrative tasks.
Key Duties and Responsibilities
Customer Service:
  • Greet all customers and visitors in a friendly, professional manner
  • Answer customer inquiries or direct them to the appropriate department (sales, service, parts, finance, etc.)
  • Ensure the waiting area and reception space is clean, organized, and welcoming
  • Offer refreshments or assistance while customers wait
Phone Handling:
  • Answer and route incoming phone calls using a multi-line system
  • Take detailed messages when necessary and deliver them promptly
  • Schedule appointments or follow-ups for the sales or service team
Administrative Support:
  • Maintain front desk operations, including handling mail and deliveries
  • Assist with data entry, filing, and updating customer records
  • Prepare basic documentation (e.g., customer welcome packets, appointment reminders)
  • Manage showroom and service appointment calendars
System & Record Management:
  • Use dealership management software (e.g., CDK, Reynolds & Reynolds) to look up or enter information
  • Keep logs of customer visits, phone inquiries, and showroom traffic if needed
Coordination:
  • Communicate effectively with salespeople, service advisors, and managers to ensure smooth customer flow
  • Support event coordination or promotional materials when required (e.g., sales events, test drives)
Required Skills and Qualifications
  • Strong verbal and written communication skills
  • Professional appearance and demeanor
  • Ability to multitask in a fast-paced environment
  • Basic computer literacy (MS Office, email, DMS software)
  • Organizational and time-management skills
  • Previous receptionist or customer-facing experience (preferred)
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Receptionist • Milpitas, CA, United States

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