Image Capture Support Analyst

Overview

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Tata Consultancy Services provided pay range

This range is provided by Tata Consultancy Services. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$90,000.00 / yr - $120,000.00 / yr

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Responsibilities

• Hands-on experience in Dotnet applications and SQL.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management abilities.
• Ability to work independently in a client-facing onsite environment.
• 5+ years of experience in application support.
• Exposure to BFSI domain, especially banking operations.
• Experience with JIRA, EPPIC, and other ticketing tools.
• Provide onsite support for image capture applications, including job monitoring, issue resolution, and performance tuning.
• End-to-end ownership of incidents, problem tickets, and change management.
• Vulnerability Remediation, SQL Query Optimization.
• Good understanding of ServiceNow tool.
• Familiar with Kibana and Dynatrace.
• Support 247 on-call operations ensuring minimal downtime.
• Experience in Windows operating system and knowledge about Internet information services (IIS) configurations.
• Participate in patch deployments and upgrades, ensuring zero-defect rollouts and minimal business disruption.
• Liaise with client stakeholders to gather requirements, provide updates, and address escalations.
• Maintain documentation for job schedules, criticality assessments, and operational procedures.
• Support incident analysis and remediation efforts in collaboration with the AMS team.
• Contribute to continuous improvement initiatives and automation opportunities in image capture processes.

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Locations / Additional roles

Cleveland, OH $42,000.00-$55,000.00 2 months ago

Onsite Support Engineer (Fulltime) - Onsite

Cleveland, OH $70,000.00-$90,000.00 2 weeks ago

Brooklyn, OH $61,000.00-$94,000.00 6 days ago

East Cleveland, OH $100,000.00-$110,000.00 3 weeks ago

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