Technical Support Engineer

A company is looking for a Technical Support Engineer to provide customer support and troubleshoot technical issues.

Key Responsibilities

Serve as the primary contact for customer inquiries and troubleshoot various technical issues

Document troubleshooting actions and collaborate with teams to escalate complex defects

Contribute to knowledge base and ensure timely updates and communication with customers

Required Qualifications

1-3 years in SaaS technical support or a related customer-facing role

Familiarity with web technologies (HTML, XML, JavaScript, REST APIs) and relational databases (SQL)

Experience with application configuration, user roles, and permissions

Experience with Salesforce Service Cloud or similar CRM system

Associate's or Bachelor's degree in Computer Science, IT, or a related field