Senior Director, Professional Services

Job Description

Job Description

About Highspot

Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.

About the Role

The Senior Director of Professional Services is responsible for leading Highspot’s global post-sales delivery organization across Engagement Management (EM), Implementation (IM), Advisory Services, and Technical Account Management (TAM). This leader will own the strategy, execution, and evolution of Professional Services as a scalable, profitable, and customer-impacting business function.

The role requires a seasoned, hands-on executive who can operate at both strategic and executional levels — driving delivery excellence, financial performance, and cross-functional alignment with Sales, Customer Success, Product, and GTM Operations.

What You'll Do

• Strategic Leadership & Vision
• Define and execute the global Professional Services strategy aligned to Highspot’s imperatives
• Build a unified, scalable services operating model across EM, IM, Advisory, and TAM — balancing delivery quality, efficiency, and profitability.
• Partner with Sales and CSS leadership to evolve service offerings that accelerate time-to-value, adoption, and expansion within the customer base.
• Champion a culture of operational simplicity, accountability, and readiness — ensuring the organization delivers at the “last mile” with precision and speed.

Delivery & Customer Impact

Financial Management & Scale

Cross-Functional Partnership

People Leadership & Development

Base salary range : $240,800-315,200 USD

On Target Earnings (OTE) range : $301,000-394,000 USD, 80.00% base / 20.00% variable target OTE split. Employees are eligible to receive stock options and may also receive other forms of compensation.

The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.

Highspot also offers the following employee benefits for this position :

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Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.