Head of Customer Success (NYC)

Job Description

Job Description

About Crossmint

Stablecoins and blockchains are upgrading the world’s financial system — and Crossmint lets companies harness their power with ease.

Crossmint is a one-stop-shop developer platform for building modern financial applications, from the next generation of fintechs to applications that leverage AI agent–driven commerce.

With just a few lines of code, developers can integrate programmable wallets, stablecoin payments, tokenization, on / off ramps, compliance, and agentic commerce tools — all from a single vendor, without the need for a large team of blockchain engineers.

From companies like MoneyGram and Visa to entire nation states, our more than 40,000 clients use Crossmint to launch new financial products, tokenize assets, and build applications for agentic commerce — all on fully managed infrastructure across 50+ chains.

If you want to help build the backbone of programmable finance and agentic systems, we’d love to work with you!

Location

New York City. Office located in SoHo.

Type of Employment

Full-time. Hybrid setting.

About the Role

We’re looking for a high-context operator to own and scale everything that happens after the deal is signed . This is a customer-facing, technically-involved role at the core of how we deliver value.

You’ll lead our post-sales function : Building the infrastructure, team, and strategy to ensure customers are onboarded successfully, technically enabled, and growing with us long-term. From enterprise support to CSE playbooks, you’ll help us move from high-potential partnerships to high-performing deployments. This is about building trust, driving outcomes, and turning complex blockchain integrations into seamless experiences.

What You Will Do

• Own the Customer Lifecycle : From onboarding to renewal, manage the full customer journey and post-sales operations.
• Build & Scale the CSE Function : Lead and grow a team of Customer Success Engineers, Technical Account Managers, and Support Specialists.
• Drive Retention and Expansion : Design success plans and engagement models that drive outcomes and NRR.
• Customer Enablement : Build playbooks, training programs, and resources to help customers succeed independently.
• Enterprise Execution : Partner with product and engineering to ensure enterprise customers are unblocked and high-value features are prioritized.

About You

You’re a trusted operator who knows how to turn chaos into clarity, and customers into champions. You’ve led technical post-sales teams before, and you know what great looks like when onboarding, retention, and enablement all work together. You understand enterprise expectations and developer-level complexity, and you thrive at the intersection of product and relationship.

Why Join Crossmint?

At Crossmint, we’re building the infrastructure powering the next generation of the internet, where identity, assets, and payments live onchain. Joining now means helping define what great customer experience looks like in an industry still being invented.

As Head of Post-Sales & Customer Success, you’ll inherit a high-trust environment with major logos already in motion, and the opportunity to build the post-sales engine that drives long-term growth. You’ll be shaping how we deliver at enterprise scale while keeping our startup velocity intact.

You’ll work closely with product, engineering, and GTM to unblock technical integrations, launch mission-critical projects, and ensure customers stay deeply engaged. If you’ve been looking for a chance to lead where success is measured by real usage and retention, not slide decks, this is for you.

Compensation & Benefits

Our Principles

Talent research indicates that women are often less inclined than men to apply for a role unless they have experience in 100% of the listed skills. However, this list is only a guide. We welcome your application even if you feel you meet around 75% of the requirements. At Crossmint, we believe skills can be learned, and diversity makes us stronger.

We work to foster a respectful environment where each person can be their authentic self, free from harassment, racism, and any form of discrimination. We proudly uphold our commitment to diversity and inclusion as an equal opportunity employer, and this policy applies to all employment practices within our organization.

Please note that Crossmint never conducts AI-based interviews, and all of our processes include an initial video call with a team member. Crossmint will not request your personal identification documents or any payment at any point during your interview process. Please stay vigilant about potential fraud. If you receive an email that claims to be from Crossmint but ends with any domain other than @crossmint.com, @crossmint.io or @paella.dev, it is not from us. We own these three domains listed before, and they are the only legitimate ones.

Please let our Talent Team know if you need any assistance completing any forms, or participating in the process.

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