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Recovery Specialist
Recovery SpecialistGrandBrands (Grand Furniture & Ashley Furniture Southeastern VA) • Virginia Beach, VA, US
Recovery Specialist

Recovery Specialist

GrandBrands (Grand Furniture & Ashley Furniture Southeastern VA) • Virginia Beach, VA, US
Hace 14 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

Job Description

As a Recovery Specialist, you’ll play a key role in rebuilding connections with past customers whose accounts have been charged off. You’ll use strong communication skills, good judgment, and legal process awareness to create win-win solutions that benefit both the customer and the company.

What You'll Do:

  • Reconnect with customers to reestablish relationships and offer realistic payment options
  • Negotiate payment arrangements that bring accounts current or pay off balances
  • Identify accounts eligible for legal action and initiate next steps
  • Use critical thinking to resolve customer concerns or escalate when needed
  • Balance empathy and assertiveness over the phone with a professional, positive tone
  • Document interactions and outcomes accurately using internal systems
  • Work collaboratively with legal and collections teams to meet recovery goals

Requirements

Qualifications:

  • 2+ years of experience in collections, customer service, or call center roles
  • Strong communication and negotiation skills
  • Ability to make thoughtful decisions that align with business needs
  • Comfort working in Microsoft Office and internal systems
  • A high level of integrity, professionalism, and attention to detail
  • College degree preferred

You'll be a good fit if you:

  • Enjoy solving problems and helping people
  • Are confident and professional on the phone
  • Stay calm under pressure and know when to escalate
  • Thrive in fast-paced, goal-driven environments
  • Understand the value of respect, connection, and second chances

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k,)
  • Life Insurance
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Employee Discount
  • Employee Assistance Program
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Recovery Specialist • Virginia Beach, VA, US

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