Description
Is God calling you to ministry?
For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.
CHRISTIAN PURPOSE AND EXPECTATIONS :
All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.
Department Detail – The Donor Ministries Department at BGEA works to cultivate meaningful, long-term relationships with ministry supporters and to identify, develop, and deepen new relationships with prospective ministry partners. The goal of the department is to grow a strong base of support for decades to come. The department includes a core office staff and a regionally based field team who collectively serve the individuals, families and foundations that support BGEA with their gifts and prayers. Through special events, personal visits, and mailings, the field team shares the work, impact, and needs of the ministry with existing and prospective ministry partners. Included in the department is the Billy Graham Christian Response Center whose staff daily respond to phone calls and email correspondence, providing ministry information and answering spiritual questions with biblical insight and direction. The Prayer Line ministry operates 24 hours a day, 7 days a week, where spiritually trained representatives and volunteers answer calls for prayer and present the Gospel. TVTM supports phone call responses to Billy Graham Classic TV programs.
Job Summary – The Christian Response Outbound Associate position places a variety of outbound calls to specified constituents associated with Billy Graham Evangelistic Association (BGEA), providing excellent customer service. In addition, this position will assist the inbound Christian Response team with a variety of calls and inquiries with a positive, servant-focused attitude, with eagerness to provide a customized, relationally-focused caller experience in accordance with department procedures and standards.
Ministry Requirements
- Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
- Faithfully upholds BGEA in prayer
- Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
- Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
- Effectively represents Jesus Christ to those within both personal and professional spheres of influence
Essential Duties and Responsibilities
Answer incoming calls as they are received on the individual’s login identificationEnjoys listening to callers, assessing their needs, and finding spiritually sensitive, creative solutions while working in a fast paced environmentPlaces numerous outbound calls to constituents for purposes such as expressions of appreciation for gifts, to offer prayer for constituent needs, and to extend invitations to special events associated with evangelistic Festivals and CelebrationsContacts churches to extend invitations to events and to encourage supportWarmly answers incoming calls in a consistent and timely manner when asked to assistExperienced in organizing, prioritizing, and completing multiple tasks in a high-volume environmentHandles calls expeditiously, courteously, and tactfully, in keeping with departmental standards, policies, and proceduresGains and maintains familiarity with departmental and organizational procedures, informational material, BGEA history and current events, and other resources to support call efforts, efficiency, and effectivenessPromptly analyzes requirements of the call or needs of the caller, and generates a prompt connection to the proper solution by listening, locating information, answering questions, or transferring to a particular specified department or areaAccurately records data from callers into BGEA database systems as necessary and required, this would include mailing list changes, recording and forwarding requests for materials, and entering credit card contributionsReceptive to coaching and feedback, exhibits self-motivation and positive attitude, and has the ability to work well in a teamMarginal Duties and Responsibilities
Other duties as assignedJob Specifications
Skills and Knowledge
General knowledge of BGEA; agreement with the philosophy and principles of BGEABasic understanding and agreement with the Christian Response philosophy and principlesSolid and active Christian WalkCustomer Service and / or previous telephone experience helpfulExperience with PC’s, Windows, Outlook emailing, DatabasesGood basic math and spelling skills are required, proper email etiquetteMust exhibit accurate listening skillsGood telephone voiceCooperative, flexible, and optimistic about changeMinimum of 35 wpm typing abilityPhysical / Mental Demands
Flexible hours; some nights and weekends requiredMust be confident and secure about handling difficult and emotional callersMust agree to respect and accept responsibility for items of a confidential sortSignificant time may be required using the PC while talking on the telephoneWorking Conditions
Standard cubicle environment, PC, phone, access to printer and copierClose interaction with other peopleTime off must be approved by supervisorMission Statement
Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.
Statement of Faith
These core beliefs make up the foundation upon which all our ministry endeavors are based.
We believe the Bible to be the inspired, the only infallible, authoritative Word of God revealing the love of God to the world. (1 Thessalonians 2 : 13; 2 Timothy 3 : 15-17; John 3 : 16).We believe that there is one God, eternally existent in three persons : Father, Son, and Holy Spirit.(Matthew 28 : 19; John 10 : 30; Ephesians 4 : 4-6).
We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. (Matthew 1 : 23; John 1 : 1-4 and 1 : 29; Acts 1 : 11 and 2 : 22-24; Romans 8 : 34; 1 Corinthians 15 : 3-4; 2 Corinthians 5 : 21; Philippians 2 : 5-11; Hebrews 1 : 1-4 and 4 : 15).We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Furthermore, we believe that God will reward the righteous with eternal life in heaven, and that He will banish the unrighteous to everlasting punishment in hell. (Luke 24 : 46-47; John 14 : 6; Acts 4 : 12; Romans 3 : 23; 2 Corinthians 5 : 10-11; Ephesians 1 : 7 and 2 : 8-9; Titus 3 : 4-7).We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. (John 3 : 5-8; Acts 1 : 8 and 4 : 31; Romans 8 : 9; 1 Corinthians 2 : 14; Galatians 5 : 16-18; Ephesians 6 : 12; Colossians 2 : 6-10).We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. (1 Corinthians 15 : 51-57; Revelation 20 : 11-15).We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church. (1 Corinthians 12 : 12, 27; Ephesians 1 : 22-23).We believe that the ministry of evangelism (sharing and proclaiming the message of salvation only possible by grace through faith in Jesus Christ) and discipleship (helping followers of Christ grow up into maturity in Christ) is a responsibility of all followers of Jesus Christ. (Matthew 28 : 18-20; Acts 1 : 8; Romans 10 : 9-15;1 Peter 3 : 15).We believe God’s plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made for each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. (Genesis 2 : 24; Matthew 19 : 5-6; Mark 10 : 6-9; Romans 1 : 26-27; 1 Corinthians 6 : 9).We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism. (Matthew 9 : 35-38; 22 : 37-39, and 28 : 18-20; Acts 1 : 8; Romans 10 : 9-15 and 12 : 20-21; Galatians 6 : 10; Colossians 2 : 6-10; 1 Peter 3 : 15).We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen. (Psalm 139 : 13; Isaiah 49 : 1; Jeremiah 1 : 5; Matthew 22 : 37-39; Romans 12 : 20-21; Galatians 6 : 10).We believe God wonderfully and immutably creates each person biological male or female. These two distinct, but complementary sexes together reflect the image and likeness of God. Rejection of one’s biological sex is a rejection of God’s merciful design and creative order. (Genesis 1 : 26-27; Mark 10 : 6; 1 Corinthians 6 : 9; Deuteronomy 22 : 5).Expectations for Ministry Employment
As an employee of Billy Graham Evangelistic Association :
I acknowledge that the Lord Jesus Christ is my personal Savior and that I am a personal representative of Him.I understand that BGEA is a Christian organization whose purpose is proclaiming the message of the Gospel of the Lord Jesus Christ throughout the world.I agree that the purpose of my employment with BGEA is to further its Christian purpose, that I am prepared to assist in accomplishing that purpose, and that my role with BGEA plays a vital part in carrying out its Christian purpose and mission.I understand that I must exhibit conduct that is consistent with BGEA’s expectations, whether at work or away from work, in keeping with scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies including Christian Conduct.I understand that BGEA has the right and the responsibility to ensure that its Christian religious purpose is carried on with the highest standards and is not harmed or impeded by conduct that is inconsistent with the Bible, BGEA’s Statement of Faith, its Christian religious purpose, or its policiesI understand that any of my conduct which is not in keeping with the scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies, is inconsistent with BGEA’s Christian religious purpose.I understand that if my conduct is determined by BGEA to be inconsistent with its Christian religious purpose, the result will be corrective action up to and including termination from employment.The Title VII Exception for Employment
The Billy Graham Evangelistic Association (BGEA) is a faith-based religious organization committed to spreading the Good News of Jesus Christ through every effective means. Consistent with our charitable purpose to share the Christian faith, a requirement for employment at BGEA is affirmation and adherence to our Christian Statement of Faith. Our Statement of Faith prerequisite for employment is based upon federal law set forth in Title VII of the Civil Rights Act of 1964, 42 U.S.C. Section 2000e-1.
Benefits Summary :
Associate or Seasonal employees may work up to 19 hours a week (not to exceed 1000 hours a year (calendar / sequential)), and are not eligible for any benefits.
