Employer Service Representative

Job Description

Job Description

The Employer Service Representative (ESR) serves within the Customer Service Department handling complex and escalated phone and written inquiries from internal and external customers. The ESR builds and maintain rapport with members, providers, executives, groups, clients, employees and other entities. They research and resolve issues with claims, network relations, benefits, eligibility, member experience, etc.

Required :

• High School graduate or equivalent.
• Proficient use of a computer.
• Written correspondence etiquette.
• Self-starter and works independently.
• Detail oriented with excellent problem solving skills.
• Ability to prioritize and meet deadlines.
• Maintains confidentiality.
• Superb oral and written communication skills.
• Proficient in Microsoft Office products (Word, Excel, Power Point and Office).
• Easily adapts to changes in work requirements.
• Can work easily with others and collaborate with team members.

Desired :

Responsibility :

Equal Opportunity Employer

The Health Plan is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. The Health Plan strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. The Health Plan employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

8 : 00am - 5 : 00pm

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