DMV Title Specialist (Toyota)

Dealership : L0605 Southwest Finance Center

DCH Toyota of Torrance Hiring Now : Experienced Title and Registration Specialist

80 Hours of PTO front loaded on day 1

Schedule : Monday - Friday, 7 : 30-4 : 30pm or 8 : 00-5 : 00pm shift option (flexible)

Great benefits and career opportunities

Pay : $25.00 - $27.00 / hr. (DOE)

DCH Toyota of Torrance is a part of Lithia & Driveway (NYSE : LAD), the largest automotive retailer in the U.S. and was named a 2022 Oregonian Top Workplaces award winner.We are one of the fastest-growing companies on the Fortune 500 (#140 for 2024). With over 330+ dealerships worldwide representing over 50 brands in 3 countries!

The Title and Registration (T&R) Specialist I is an individual contributor who is responsible for coordinating customer vehicle purchases for any LAD business channel ensuring all purchase and DMV paperwork is accurate and processed timely for either the purchase or sale of vehicles.

Responsibilities (NOTE : In some instances, depending on assigned work function, job duties may emphasize certain elements more than others.)

Print, review, and analyze inbound purchase of a vehicle’s consumer title and registration documents and verify accuracy and then upload / submit required paperwork with the appropriate government agencies to complete the purchase of the vehicle

Research and resolve vehicles on hand without a title that have aged beyond fifteen (15) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues

Print, review, and analyze outbound sale of a vehicle’s contract paperwork for accuracy and then upload / submit required paperwork with the appropriate government agencies to complete the vehicle purchase

Post all Wholesale Deals into CDK

Send out Titles and DMV Paperwork for Payments

Follow up with Auctions for Payments and Banks for Titles

Provide status of all Wholesale receivables

Post all ACH payments for Used Vehicle Purchases

Log all received titles in VDT system

Research and resolve sold vehicles without a title that have aged beyond thirty (30) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues

Be comfortable working directly with customers when needed to resolve registration / title issues

Have effective strategies to diagnose and resolve issues in a timely manner

Communicate effectively with customers through chat, phone, and CRM / email

Answer Customer questions regarding the Purchase paperwork

Follow-up with appropriate LAD personnel on any issues that need correction during purchase or sale

Meet performance standards of accuracy, timeliness, cure rates, and efficiency as established by the Company

Additional work and tasks as needed

Skills and Qualifications

1+ years of experience working in a vehicle dealership and / or processing vehicle registration paperwork required

Accounting and contract is experience is a plus

Experience with CDK a plus

Strong attention to detail

Excellent communication skills

Time management

Active listening skills

Critical thinking

Increased ability to quickly assimilate to the needs of the role, while demonstrating the ability to work independently

Competencies

Does the right thing, takes action and adapts to change

Self-motivates, believes in accountability, focuses on results, makes plans and follows through

Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

Thrives on a team, stays positive, lives our values