Sr. Technical Program Manager

Job Description

Job Description

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Commercial and Money Movement Solutions (CMS) within Visa has a strategic growth initiative to expand beyond core consumer card payments (C2B) and into broader money movement flows between individuals, businesses, and governments. The investments that Visa has made over decades in C2B provide Visa with the infrastructure, technical capability, brand, expertise, and relationships to tap into money movement between a much broader coupling of counterparties (B2B, B2b, B2C, P2P, G2C, G2B, etc.). The target market opportunity of more than 185T in potential volume is a Board-level aspiration for the company, with an aggressive net revenue CAGR forecast of 25%+ over the next five years.

Visa Commercial Solutions (VCS) is a key business within (CMS responsible for growing all flows between businesses and governments from SMBs to the largest global corporates. We enable business and government entities of all sizes to thrive in dynamic global and local markets, by providing innovative end-to-end payment capabilities and frictionless experiences that simplify the critical processes that businesses perform daily. These critical processes include managing expenses, compliance, vendors and reporting and of course, making payments. Our suite of products and solutions deliver better cash flow, productivity, administrative efficiency, reconciliation, control and acceptance for clients. Visa is the number one payment network for small businesses, and we are rapidly growing our depth and breadth of solutions for large corporates and governments.  We work closely with Issuers, Merchants, FinTechs and other ecosystem players to deliver these services.

The VCS PMO team has responsibility for enabling and supporting the VCS Business to deliver on its strategy. The team works collaboratively with Product Development, Product Management, Operations & Infrastructure, Cyber-Security, Client Services, and other key enterprise teams, across both global and region stakeholders, ensuring collaboration, alignment, governance, execution, and delivery.

Technical Program Manager for Visa Commercial Solutions will be the for Team of Teams (TofT) PMO lead who will provide oversight and governance on cross-functional delivery of the VCS initiatives as well as ensure seamless and timely planning, prioritization and execution. This role is critical for a successful delivery of the 2030 Strategic objectives and milestones on the product & technology roadmap.

The person must possess a can-do attitude, a growth-oriented mindset, process-focused and an ability to deal with change and ambiguity. Candidates must have a technical background and be willing to learn new technologies, leverage Gen AI and Agentic AI technologies and understand the products and solutions being developed. Experience in Enterprise Agile methodologies is highly preferred.

Essential Functions :

• Deep expertise in steering and implementing large scale product development transformations from ground up and act as a point of contact with geographically disbursed teams where risk and ambiguity is high, and outcome driven.
• Manage the team’s growth, learnings, and overall development while aligning with the organization’s and PMO’s goals.
• Partner with the Product & Technology leads to drive and ensure effective Quarterly Execution Planning (QEP) leveraging Jira Align as the Single Source of Truth.
• Help and facilitate prioritization of Initiatives & Epics that align to the Objectives & Business Results (OKRs) and available workforce capacity.
• Manage resource rosters for their Team of Teams in Jira, Jira Align and Polaris
• Ensure effective participation of the teams in the Quarterly Execution Planning (QEP) activities across programs, collaborating with partners in Operations & Infrastructure, Cybersecurity, and other Visa Technology verticals.
• Ensure that the program and projects follow Visa's Agile Management Methodology (AM2) and Key Controls, and that accurate and timely information is reported regularly on program progress and financial status.
• Act as a coach and mentor to the PMO team and the scrum teams on adopting agile best practices. Be the leader in advancing the ongoing transformation to Visa’s Agility Practices and Agile Management methodology (AM2).
• Learn and adopt Visa’s Secure Software Development Lifecycle Management (SSDLC), Golden Rules, release management and Product Lifecycle Management (PLM) processes.
• Provide quality, flow, and value metrics-based reporting to all stakeholders, hold regular program-level ceremonies (Scrum of Scrums, Agile Release Train Sync, System Demos).
• Cultivate a mindset of rigorous planning & prioritizing while proactively identifying risks and dependencies to accelerate value realization.
• Manage cross-functional communications to maximize understanding, impact, and speed of change adoption.
• Act as a coach and mentor to the Engineering, PMO and Product teams on adopting agile best practices and a cadence of portfolio, program & team level ceremonies.
• Capture metrics & measurables that clearly indicate progress toward accomplishment of Reimagining Work at Visa Initiative.
• Develop a rigor for understanding and leveraging the quality, flow, and value-based metrics to accelerate benefit realization.
• Generate and improve the agility metrics (performance, predictability, and persistency) by optimizing and governing the Visa processes for planning, budgeting, prioritization, delivery, release management, workforce planning and stakeholder (ELT, SLT) reporting.
• Assist and support with External (FFIEC) & Internal audits on the program. Ensure that all programs supported by the PMO adhere to always audit compliant processes.
• Ensure that identified security vulnerabilities are addressed and remediated in a timely manner to prevent non-compliance. Ensure that exceptions are obtained in a timely manner and kept to a minimum.
• Volunteer for additional responsibilities related to Visa processes, cross-functional project governance and hiring of team members and participate in required fire drills.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications :

Preferred Qualifications

Experience with productivity and collaboration tools, including Share point, Microsoft Teams, Wiki pages, Microsoft 360 copilot etc

Additional Information

Work Hours : Varies upon the needs of the department.

Travel Requirements : This position requires travel 5-10% of the time.

Mental / Physical Requirements : This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY : The estimated salary range for a new hire into this position is 143,200.00 to 207,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA / HSA, Life Insurance, Paid Time Off, and Wellness Program.