Project Manager and Client Support Manager

Team Leadership

Lead mentor and manage Project Managers and Client Support to ensure a unified high-performing team.

Set clear goals provide feedback and drive a positive collaborative culture.

Oversee weekly WIP reporting and act as the main point of escalation for complex issues.

Operational Excellence

Review and ensure accuracy of quotes jobs and order allocation within company guidelines.

Oversee quoting invoicing payment requests and processing for standard and custom projects.

Track customer orders from entry to delivery and maintain stakeholder communication.

Develop and implement customer-centric processes that improve efficiency and satisfaction.

Cross-Functional Collaboration

Serve as liaison between Client Support Sales Production and other departments.

Support Sales with inquiries and quoting needs; assist in resolving product issues.

Provide feedback to management and Product Managers on process improvements and product changes.

Training & Development

Partner with People Operations to deliver structured onboarding and upskilling for the team and relevant departments.

Business Improvement

Work with leadership to refine policies improve workflows and drive operational efficiency.

Analyse product- and process-related issues to identify improvement opportunities.

Qualifications :

• Excellent communication and interpersonal skills.
• Professional organised logical and efficient manner.
• Intermediate computer skills (Word and Excel) with accurate typing ability.
• Strong numeracy skills.
• Accountability for tasks and ensuring that timelines are met.
• High level of customer service.
• 3 Years Management Expereince in relevant field

Additional Information :

Salary : $110000

Why Baresque

Join a global company with a boutique spirit where creativity meets commercial drive.

Work with design-forward sustainable products trusted by architects and designers worldwide.

Be part of a supportive international team that values innovation trust and excellence.

#BSQ

Remote Work : No

Employment Type : Full-time

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Experience : years

Vacancy : 1