Senior Account Manager

Critical Mass is seeking a results-driven Senior Account Manager to work on one of our largest automotive accounts. Based in New York, you'll collaborate closely with internal teams and the client to deliver impactful digital solutions for a leading global brand. If you're passionate about client partnership and driving successful campaigns, we want to hear from you.

As a Senior Account Manager, you are the client's champion within the agency. You're looking to flex your skills growing and managing client relationships, but you still want some direction. Good news-you'll get strategic guidance from an Account Director or Client Partner. Client satisfaction, account revenue growth, and overall business profitability is on your shoulders-but you're up to the challenge. Most importantly, you'll be a leader within the agency and your clients-from mid to senior level-regard you as a trusted advisor to deliver excellent digital experiences.

You will :

• Manage client relationship.
• Own the success and satisfaction of client relationship.
• Build relationships with senior members of client organization.
• Own client satisfaction, targeting a 100% client reference-ability.
• Lead digital projects and initiatives to delivery, with an emphasis on global systems and website development.
• Create opportunities for deeper collaboration and interaction that reinforces the client's status as an innovative participant in the creation of cutting-edge solutions.
• Understand all disciplines to provide quality assurance of project deliverables, while maintaining best practices and solutions across functions.
• Provide leadership, support, and ongoing guidance to team members.
• Provide internal teams with appropriate insight into client's strategic business initiatives.
• Has a point of view on industry structure, trends, initiatives, and issues
• Provide insights into organizational opportunities for cross and up-sell opportunities.
• Oversee the development of detailed proposals and statements of work.
• Significantly grow the client relationship in terms of revenue generated and account profitability.
• Proactively sell and manage customer expectations and communicates project and profit risks to internal team.

You have :

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren't limited to, a candidate's experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.

Salary Range $115,000 - $125,000 USD.

Critical Mass is an equal opportunity employer.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

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