Patient Account Coordinator 1

Scope of Position

Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Patient Account Coordinator is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures. Department roles may include, but is not limited to : payment posting, cash reconciliation, refund / credit processing, insurance follow up, customer service in a call center setting, self-pay collections, or claim submission.

Minimum Qualifications

Required : High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 1 year experience in a Patient Access Coordinator role at OSUWMC or similar experience in a healthcare environment. First Impressions and advanced training or development class completed. Ability to successfully train staff and create standard of work documents. Ability to work more than 1 service line or 2 or more revenue cycle functions or more than 1 site. Achieves or higher rating on annual performance evaluation. No corrective action in the past 12 months. Performance meets department standards for quality assurance, teamwork, customer service and productivity standards.

Preferred : Experience with Windows, Excel, and Intranet / internet navigation tools as well as system content. Demonstrated interpersonal, verbal and written communication skills. Ability to handle difficult customers in stressful situations, resolve conflicts independently and within a team, as well as escalate to upper management when appropriate. Works independently and collaboratively with others, and identifies opportunity for new work. Self-motivated, dependable, detail oriented, highly organized and able to perform with a high-level of accuracy. Critical thinking / problem solving skills. Manages tasks, routes appropriately without involvement of supervisor. Ability to multi-task and independently prioritize tasks. Experience and knowledge working in an electronic medical record system, with Epic experience preferred.

Ongoing requirements : Demonstrates competency in daily functions, interpersonal and cognitive skills required to meet essential job functions. Maintains knowledge related to product / service line, quality improvement, cost reduction, current registration and billing policy and procedures as well as scheduling policies and procedures. Must maintain proficiency in utilizing all applicable systems. Must meet mandatory educational and health requirements, as well as ongoing scheduling and registration competencies. Attends Health System and Departmental In-services, education forums, and meetings as required.