Outreach and Program Coordinator

The Outreach & Program Coordinator is responsible for outreach, engagement and recruitment of unemployed and underemployed individuals for current career training opportunities in the City of Racine and Racine County. The Outreach & Program Coordinator will provide career exploration, counseling and referrals to applicable approved training programs using effective case management practices and will also proactively communicate with trainees and training program providers to document training progress for successful results. The Outreach & Program Coordinator will take part in post training placement of trainees into related employment. Documentation and exceptional customer service is key for success in this role.

Essential Duties and Responsibilities

Outreach

• Provide direct outreach, recruitment, selection of program participants, coordination, oversight of curriculum implementation, testing, and other programming as necessary.
• Coordinate recruitment activities with staff, members, partners, and volunteers.
• Communicate with partner agencies and organizations, recruiters, and case managers to provide eligible candidates with a clear understanding of goals, requirements, and opportunities.
• Facilitate a weekly Orientation, ensuring effective delivery and engagement of participants.
• Manage case management and data follow-up for students attending orientation, ensuring proper documentation, and tracking of participant progress.
• Respond to, coordinate, and fulfill community requests for information, presentations, and participation at community events.
• Facilitate informational meetings and attend events targeting low-income, underserved, and marginalized residents and their families.
• Actively seek presentation sites for program promotion / education in various organizations such as adult education centers, job service settings, public and private schools, community centers, parenting programs, housing programs and other relevant organizations.
• Conduct activities to recruit individuals and increase local resident involvement.
• Assist with systems to document efforts, client participation, referrals, and follow-up.
• Introduce best practices, pilot activities, and adopt innovative approaches to recruiting and maintaining programmatic outcomes.
• Engage diverse and non-traditional locations / partnerships to strengthen and increase programmatic outreach.
• Distribute program marketing materials to targeted audiences.
• Establish relationships and build rapport with site staff to enhance ongoing programmatic implementation.
• Triage and respond to participant inquiries, providing timely and accurate information to address their needs.
• Follow up with participants to ensure their inquiries are resolved and provide additional support as needed.

Intake & Triage

Program Coordination

Evaluating

Instruction

Administration, Other Duties & Responsibilities

Requirements

Minimum Qualifications

Knowledge, Skills, and Abilities

Personal Attributes

Work Relationship

Working Conditions

WRTP / BIG STEP is an equal opportunity / ADA employer.  All federal, state and local and other fair employment standards including EEO and ADA requirements in race, gender, gender identification, religion, national origin, disability, political affiliation, veteran status, veterans or disabled veteran’s status as found in 41CFR 60-1.4, 60-250.4 and 60-741.4 are herein incorporated by reference.  Reasonable accommodations requested by qualified individuals with disabilities will be made in accordance with the Americans with Disabilities Act (ADA) of 1990.  WRTP / BIG STEP encourages applications from all the above referenced protected and unprotected status groups.

Benefits

Benefits