Administrative Assistant / JCA

Paul Davis Restoration & Remodeling Administrative Assistant

As a Paul Davis Restoration & Remodeling Administrative Assistant, you will be tasked with professionally and compassionately answering incoming calls from potential and existing customers and vendors. You will also be the first point of contact for reaching out to sales leads from a variety of sources. From there you record data into the Paul Davis proprietary software, create job folders for our project management team, code and key invoices, contribute to marketing efforts, make customer appointments and share in a multitude of tasks to assist the daily operational needs of the company. Manage all phases of job costing, paying bills, collecting accounts receivable, and printing reports. Background checks and drug testing are required prior to employment.

The ideal candidate for this position will :

• have experience using multi-line phone systems
• have a clear, pleasant speaking voice and excellent verbal and written communication skills
• demonstrate patience and compassion with customers
• be enthusiastic and service oriented
• be organized, efficient and detail oriented
• be able to multi-task and handle heavy workloads at times
• have computer skills including Microsoft Office, Excel and job management software
• monitor and maintain office and job supplies
• be able to work M-F from 8am-5pm (and sometimes later if volume dictates and during catastrophic situations)
• have a good record of timeliness and attendance
• provide assistance to the owner, accountant, marketing director and project management team
• represent the Paul Davis principles of honesty and integrity
• Manages all phases of the job costing function in accordance with the Operations Manual.
• Uses independent judgment and discretion in the issuance or rejection of purchase orders. Exercises discretion in prioritizing payables for payment.
• Ensures the correctness of all detailed records of work in progress files for the owner / general manager and associates.
• Prepares special cost reports statements and analysis of costs.
• Reviews computer variance reports, verifies that job costs and production costs were appropriately applied. Researches excessive variances and makes corrections or directs other employees to do so.
• Prepares checks for vendors and tradespeople.
• Manages and maintains all filing systems for the owner / general manager and office.
• Maintains good customer relations to detect and resolve issues and concerns.
• Participate in the collection process.
• Maintains good customer relations to detect and resolve issues and concerns.

Join the Paul Davis team and start to love what you do and do what you love!

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision :

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values :

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission :

To provide opportunities for great people to deliver Best in Class results