Project Coordinator- Process Improvement

Project Coordinator- Process Improvement - ( 2500003S ) Description MLGW is an equal opportunity employer and does not discriminate because of race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability, protected veteran status, or any other status protected by law. No information obtained in this application is intended to be used for such discrimination. The Project Coordinator role will provide the Customer Experience and Energy Services organization with hands-on ability to establish, monitor and coordinate specific departmental projects and strategies while creating and standardizing internal data and reporting elements to enhance decision-making for overall employee and customer satisfaction. In addition, this role will support the department to maximize project and employee efficiency by aiding in data mining and project specifications to obtain desired results. ESSENTIAL DUTIES : Plan, monitor, schedule activities of systems and resources to achieve maximum utilization, minimize cost and ensure timely completions of associated tasks. Analyze and recommend resource utilization planning for data processing activities; provide detailed information for budget preparation for departmental production activities and capabilities. Collect, analyze and share data to aid business teams, drive improvements in key business metrics, customer experience and overall business results. Apply mathematical techniques of operational analysis and simulation in solution of difficult system designs, resource allocation and information analysis problems. Establish / administer cost control and monitoring methods; perform economic analysis of proposed application. Execute assigned projects by performing tasks to define content and scope, scheduling and assigning work to subordinates, performing special system design functions and preparing progress reports. Recommend methods / performance standards for system development, programming, operations support, workload planning / control and production reporting. Design, develop, and test business intelligence solutions such as databases, data warehouses, queries and views, reports and dashboards; Develop and evaluate innovative business intelligence tools and automation of reporting. Perform other duties as assigned. Qualifications LICENSES AND CERTIFICATIONS A valid driver's license from state of residence is required. EDUCATION Bachelor's degree in Engineering, Business Administration or related field is required. Project Management Professional (PMP) Certification from the Project Management Institute is strongly preferred. EXPERIENCE 4 years of project leadership experience including 2 years of professional level experience is required. Must possess strong project leadership experience with software / system development. ADDITIONAL INFORMATION Must successfully complete NIMS Training within one year of entering the job. Must have an occupationally significant combination of leadership qualities to motivate and direct / influence employees; organizational ability; clear / concise oral and written communication; strong problem solving and decision-making skills; ability to apply innovative, engineering and mathematical concepts and principles; good attention to detail. Physical Demands : Work mostly inside under good conditions. Subject to occasional lifting, pushing, and pulling. Subject to constant hearing, seeing and sitting. Requires sedentary work involving standing or walking for brief periods. THIS LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY. Primary Location : USA-TN-Memphis Work Locations : AB01 David F Hansen Admin Bldg 220 South Main Street Memphis 38101-0430 Job : Customer Service Organization : 0703400 Business Operations Services Support Manager Office Job Posting : Oct 9, 2025, 11 : 25 : 26 PM Minimum Salary : 90,542.40 Midpoint Salary : 113172.8 Employment Type : Full Time