Care Coordinator

Job Description

Job Description

Now Hiring : Care Coordinator (Bilingual Spanish Required)

Location : Palm Desert, California

Schedule : Full-Time / Hybrid | Monday-Friday, 8 AM 5 PM

Travel : Periodic local travel for home visits

Department : Care Coordinator

Our Mission

At Inland Respite, we provide compassionate, high-quality respite care to families of individuals with developmental disabilities. We strive to empower families and care providers with responsive, supportive, and compliant service.

Position Summary

As a Care Coordinator , you will be the primary contact for families and Respite Care Providers, managing schedules, verifying documentation, and ensuring consistent service engagement. Your role ensures accuracy in timekeeping, supports utilization monitoring, and provides technical assistance while maintaining compliance and supporting smooth service delivery.

Key Responsibilities

Serve as main contact for families and Respite Care Providers to address inquiries, schedule changes, and service support

Ensure compliance with documentation including IPPs, Parent Packets, Conditions of Employment, and EVV signatures; maintain database accuracy

Review electronic timecard entries for accuracy and resolve discrepancies with providers

Analyze paper and electronic timecard data for consistency

Coordinate filling open shifts and track provider availability

Communicate service disruptions and escalate staffing shortages to senior leadership

Monitor service utilization trends; document and address under-utilization, overages, and inactive clients in WellSky

Collaborate with EVV Clerk to maintain electronic visit record accuracy

Receive and log Special Incident Reports (SIRs); notify Senior Care Coordinator for follow-up as needed

Manage client terminations and initiate replacement processes

Maintain communication with Regional Center CSCs to support care continuity

Manage scheduling systems and update shift logs in databases

Assist families with technical support and educate on system use and service expectations

Process service authorization changes according to protocols

Maintain detailed and accurate documentation in internal systems

Escalate complex issues to Senior Care Coordinator for resolution

Participate in special projects and department initiatives as assigned

Required Qualifications

Associate's degree or equivalent experience in Human Services or related field

Familiarity with developmental disabilities preferred

Comfortable handling sensitive, confidential information in compliance with HIPAA

High accuracy, attention to detail, and accountability

Proficient with Microsoft Office, cloud-based platforms, and EHR systems

Excellent verbal and written communication skills

Strong organizational and time management skills

Bilingual in English and Spanish (required)

Valid driver's license, auto insurance, and reliable transportation

Work Environment & Physical Requirements

Office-based with indoor and outdoor home visits

Prolonged periods of sitting and computer work

Occasional lifting up to 25 lbs.

Physical activities include walking, bending, and driving

Periodic travel throughout Southern California

Why Join Inland Respite?

Competitive salary

Health, dental, and vision insurance

Paid time off (vacation, sick leave, holidays)

401(k) plan with employer match

Mileage reimbursement

Ongoing training and professional development

Supportive, mission-driven team environment

Opportunities for career growth

Apply Today!

Make a difference by supporting families and providers through consistent, high-quality care coordination.

Submit your application and join Inland Respite's committed team .