Technical / Help Desk Support Representative

Job Description

Job Description

Our client, a leading organization in the healthcare technology sector, is seeking a dedicated and technically proficient Technical / Help Desk Support Representative to join their team. As a vital part of the IT support department, you will support end users by troubleshooting hardware, software, and network issues, ensuring smooth operations and excellent customer service. The ideal candidate will demonstrate problem-solving skills, strong communication, and a customer-focused attitude, which will align successfully within the organization.

Job Title : Technical / Help Desk Support Representative

Location : Alpharetta, GA

Pay Range : $22

Shift : Monday to Friday, 8AM EST to 9PM EST, hybrid work model with in-office support as needed

What's the Job?

• Respond to user inquiries via phone promptly and professionally
• Diagnose and resolve technical issues related to pharmacy applications, hardware, and software
• Set expectations for customer follow-up if issues are not resolved on the first call
• Escalate complex issues to appropriate teams with proper documentation and follow-up
• Maintain accurate records of issues and resolutions using the help desk ticketing system

What's Needed?

What's in it for me?

Upon completion of waiting period associates are eligible for :

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of : Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells –  creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.