Coordinator - Account Services

As an Account Services Specialist for our North American Regional Accounts, your number one job is to ensure our wholesale partners get the right product at the right time. Part of your goal is to help us become the easiest sports retailer in the industry to work with. You will be the first point of contact for our sales team and warehouse regarding account shipments and managing their order books. You will be responsible for processing orders via Microsoft Dynamics 365. You will also be assigned specific accounts to work with and serve as the contact for all account communication on shipments via phone, email, and our CRM systems. For each shipment you handle, you will aim to WOW our partners and will strive to find customized solutions when errors arise.

You will be based out of our Americas HQ in Portland, Oregon, working alongside warehouse teams in Atlanta, Los Angeles, and Toronto, Canada to ship orders efficiently, while interacting with other teams across the globe.

Your Mission

• Manage assigned wholesale accounts through the delivery of timely, outstanding, and competitive service in partnership with the sales team and other internal departments to achieve business targets and further develop relationships of On's North America Regional Accounts.
• Work simultaneously with multiple systems (ex. ERP, CRM)
• Maintain the account order book and proactively communicate shortages and delayed products to Sales or directly to the account, ensuring orders are shipped according to the account expectations.
• Act as the point of contact for assigned account(s) for all packing, shipping, and routing inquiries, maintaining an in-depth understanding of all compliance standards.
• Strategically leverage inbound reporting and allocation techniques / protocols to ensure high order fill rates.
• Communicate daily with our 3rd Party Logistics warehouse regarding account shipments and guidelines that strictly need to be followed.
• Proactively audit, monitor, and adjust orders to maintain accurate, complete, and on-time shipments from receipt of PO and order confirmation, to warehouse shipping and invoicing.
• Critically think about On's current processes and practices by courageously providing creative solutions to drive continued enhancements, strengthening relationships internally between AS and Sales, and between On and assigned accounts
• Efficiently use order management systems to ensure that orders are integrated in a timely manner, enabling an efficient, up-to-date and effective order book.

Your story

About the Team

Being in direct contact with our partners means we are able to consistently surprise them with outstanding service. We see problems as challenges and aim to solve them in the most positive way possible. Communication and enthusiasm are key in Account Services. Dedicated to delivering the WOW, we are a passionate team that supports each other, questions the status quo and aims to constantly improve the customer experience.

Did you know Portland has more than 1.2 million trees? Our team is pretty happy to have a testing ground in the very green Pacific Northwest.

Happiness Delivery System Specialist, Yokohama

My role can be challenging, but the sense of accomplishment I get is powerful. After all, we're not just delivering products or basic service. We're exceeding expectations to make people happy. To deliver 'Wow'.

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race / ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.

We want to set everyone up for success, so here's the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

Step One :

It starts with you...

You'll start by submitting your application to a specific role.

We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

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