Patient Engagement Advocate

A company is looking for a Patient Engagement Center Advocate to provide service to patients and providers through calls and appointment scheduling.

Key Responsibilities

Respond to incoming calls and schedule patient appointments in the EMR system

Document patient requests and maintain knowledge of site protocols and physician schedules

Coordinate with team members to ensure efficient workflow and meet call production goals

Required Qualifications, Training, and Education

High School diploma or GED

1+ years of related experience in a call center, customer service, or medical office

Previous medical office experience preferred, with a focus on optometric or ophthalmic settings

Ability to work in a remote environment and manage varying shifts

Familiarity with state and federal regulations, including HIPAA guidelines