Customer Service Support Rep

Job Description

Large company located in Santa Ana is seeking an ENTRY LEVEL Customer Support Rep!!

Experience needed : CUSTOMER SERVICE with the desire to learn I.T. down the line. NO I.T. experience, will train!!!

Temp to hire starting at $22hr Monday to Friday

MINIMUM QUALIFICATIONS :

High school diploma or GED required. NO experience needed

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Serve as the first point of contact for end users of company IT solutions seeking technical assistance over the phone, via email, or face to face.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by end user.
• Walk the end user through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Record events and problems and their resolution in logs.
• Pass on any feedback or suggestions by end users to management.
• Identify and suggest possible improvements on procedures.
• Document internal procedures.
• Install, test and configure new workstations, peripheral equipment and software.
• Perform timely workstation hardware and software upgrades as required.
• Troubleshoot system and network problems.
• Diagnose and solve hardware / software faults.
• Provide support, including procedural documentation and relevant reports.
• Support the roll-out of new applications and / or hardware.
• Help maintain inventory of all equipment, software and software licenses.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.