Service Dispatcher

Job Description

Job Description

About Premier Generators Company :

Premier Generators is founded on the idea that a business can sincerely improve the world. We are a group of individuals who set out to build a team of people that sincerely believes in our values : Love People, Improving Always, Together We Win, and Executing with Excellence. Our main service is installing and maintaining standby generators for power outages which helps people through some of the most difficult moments of their lives. We are committed to providing the best possible place to work for a motivated and purpose-driven individual.

We're looking for a Service Dispatcher to play a key role in coordinating daily field operations and ensuring efficient communication between our customers and technicians. This position requires exceptional organizational skills, attention to detail, and the ability to manage multiple moving parts in a fast-paced environment.

Responsibilities :

• Dispatching & Scheduling

Act as the primary liaison between customers and technicians to ensure smooth communication and scheduling of field operations.

Assign technicians to job sites based on expertise, availability, and workload.

Optimize technician routing to maximize efficiency and minimize travel time.

Manage the ServiceTitan (ST) console, ensuring all tasks are completed and calls are properly assigned.

Maintain clear, consistent communication with technicians to provide job details, schedule updates, and support as needed.

Serve as the first point of contact for technicians with questions or concerns during field operations.

Proactively monitor daily schedules and communicate any delays or changes to customers and team members.

Contact customers at 10 : 30 AM and 2 : 30 PM who have not yet been visited to provide updated arrival times.

Coordinate reschedules to minimize disruption and maintain service efficiency.

Confirm next-day appointments with customers.

Ensure all appointments align with technician availability and service requirements.

Assist the customer service team with inbound calls as needed.

Support outbound call campaigns and maintenance scheduling efforts.

Participate in an on-call rotation with the CSR team.

Be available for emergency calls between 12 AM–8 AM (Monday–Friday) and 24 hours during weekend shifts as assigned.

Success in This Role Looks Like :

Technician routes are consistently optimized.

Quick response times to CSR requests (

All tickets are actioned within 48 hours.

Zero overdue tasks on the dispatch board.

High fill rate (target : six calls per technician per day).

Qualifications :

Benefits :

Location : Crossville, TN

Type : Full-time, Hybrid

At Premier Generators, we're more than just a generator company - we're a mission-driven team that believes in making a real impact. If you're motivated, purpose-driven, and want to be part of a company that values people, constant improvement, teamwork, and excellence, you'll thrive here. Join us in helping families stay safe and prepared during life's toughest moments - and build a meaningful career while doing it.