Talent.com
Hire Resolve.com
Call Center & Contact Center ProfessionalsHire Resolve.com • KS, US
Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.com • KS, US
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
  • Teletrabajo
  • Quick Apply
Descripción del trabajo

Hire Resolve is assisting call center and contact center organizations in hiring experienced call center professionals for multiple mid–senior opportunities across customer service, sales, and operations. This is a multi-role hiring campaign designed to attract talent across several specializations (people leadership, performance, quality, training, workforce management, and customer experience), with clear progression pathways toward senior leadership (Senior Manager, Head of Contact Center, and Director-level roles).

Key Responsibilities

  • Lead and optimize day-to-day contact center operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience (CSAT, NPS, FCR) while balancing cost-to-serve and service levels
  • Own workforce performance in partnership with WFM (forecasting, scheduling, adherence, occupancy)
  • Implement quality assurance frameworks, calibration routines, and continuous improvement plans
  • Oversee training and onboarding programs; maintain knowledge management and readiness standards
  • Partner with cross-functional stakeholders (Sales, Product, IT, Compliance, HR) to execute operational initiatives
  • Monitor and report operational metrics (AHT, ASA, abandonment, conversion, attrition) and present action plans
  • Support contact center technology adoption (CRM, ticketing, CCaaS, dialers, analytics, QA tools)
  • Ensure workplace safety and compliance alignment with applicable standards (including OSHA expectations)

Requirements

  • Education/credentials: High school diploma or GED required; associate or bachelor’s degree in Business, Communications, Operations, or a related field preferred (or equivalent experience)
  • Experience: Typically 5–12+ years in call center/contact center environments, including 2–6+ years in leadership (Supervisor, Team Lead, Manager, Senior Manager)
  • Core skills:
    • People leadership, coaching, performance management, and change leadership
    • KPI-driven operations management and continuous improvement (Lean/Six Sigma exposure is a plus)
    • Workforce management fundamentals (forecasting, scheduling, real-time adherence)
    • Quality, training, and customer experience improvement
    • Strong business communication and stakeholder management
  • Systems/tools (varies by role): CRM and ticketing platforms (e.g., Salesforce, Zendesk, ServiceNow), contact center platforms (CCaaS), dialers, WFM tools, QA platforms, and reporting/analytics (Excel/Google Sheets, BI tools)
  • Language: Professional English required; additional languages are a plus depending on customer base and region
  • Work arrangements: On-site, hybrid, and remote options may be available depending on client needs; shift flexibility may be required in some environments

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
Crear una alerta de empleo para esta búsqueda

Call Center & Contact Center Professionals • KS, US

Ofertas similares

Online Work From Home

Online Consumer Panels AmericaKansas, US
15,00 US$ por hora
Teletrabajo
A tiempo parcial +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Work from Home – Product Feedback Support - $25-$45 per hour

GL Ellsworth, Kansas
25,00 US$–45,00 US$ por hora
Teletrabajo
A tiempo completo

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market. Mostrar más

 • Oferta promocionada

Test Products from Home – $25-$45/hr + Freebies

OCPAEllsworth, Kansas, us
15,00 US$ por hora
A tiempo parcial +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Work From Home Product Tester – $25-$45/hr – No Experience Needed

OCPAEllsworth, Kansas, us
15,00 US$ por hora
Teletrabajo
A tiempo parcial +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

OCPAEllsworth, Kansas, us
15,00 US$ por hora
Teletrabajo
A tiempo parcial +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)

OCPAEllsworth, Kansas, us
25,00 US$ por hora
Teletrabajo
A tiempo parcial +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Repartidor - Recibe el 100% de las propinas de los clientes

DoorDashEllsworth, KS, United States

Por qué entregar con DoorDash?.DoorDash es el líder número uno de la categoría en entregas de comida, retiro de comida y entregas de tiendas de conveniencia en EE.Como Dasher, tendrás múltiples opo... Mostrar más

 • Oferta promocionada

Delivery Driver - Sign Up in Minutes

DoorDashEllsworth, KS, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety o... Mostrar más

 • Oferta promocionada

Hiring Now - Work from Home - No Experience

OCPAEllsworth, Kansas, us
15,00 US$ por hora
Teletrabajo
A tiempo parcial +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Remote Work – Product Assessments - $25-$45 per hour (No Experience)

Online Consumer Panels AmericaKansas, US
25,00 US$ por hora
Teletrabajo
A tiempo parcial +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Cardiology Physician

Weatherby HealthcareAll Cities, Kansas, US
10,00 US$ por hora
A tiempo completo

Cardiology physician job in Kansas : Weatherby Healthcare is currently seeking a Cardiology Physician in KS.Get in touch with a Weatherby consultant today to learn more about this and other opportu... Mostrar más

 • Oferta promocionada

Restaurant Delivery - Flexible Schedule

DoorDashEllsworth, KS, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety o... Mostrar más

 • Oferta promocionada

Specialty Nutrition Systems, Long-Term Feeding Account Consultant - Kansas City, KS

Avanos MedicalKS, US
A tiempo completo

Job Title: Specialty Nutrition Systems, Long-Term Feeding Account Consultant - Kansas City, KS.Job Country: United States (US).Here at Avanos Medical, we passionately believe in three things:.Makin... Mostrar más

 • Oferta promocionada

WFH - Product Assessments - $25-$45 per hour (No Experience)

Online Consumer Panels AmericaKansas, US
25,00 US$ por hora
Teletrabajo
A tiempo parcial +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Drive with DoorDash - Sign Up in Minutes

DoorDashEllsworth, KS, United States

Why Become a Shopper with DoorDash?.Turn your shopping skills into extra income.Whether you’re helping someone stock up on groceries or delivering a last-minute convenience order, as a Shopper you ... Mostrar más

 • Oferta promocionada

Restaurant Delivery - Receive 100% of Customer Tips

DoorDashEllsworth, KS, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety o... Mostrar más

 • Oferta promocionada

Online Remote Work

Online Consumer Panels AmericaKansas, US
15,00 US$ por hora
Teletrabajo
A tiempo parcial +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más

 • Oferta promocionada

Online Work-From-Home - $45 per hour - No Experience

Online Consumer Panels AmericaKansas, US
45,00 US$ por hora
Teletrabajo
A tiempo parcial +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Mostrar más