Service Shop Dispatcher - Internal Advisor

Job Description

Job Description

FULL JOB DESCRIPTION

Chevrolet of Milford is seeking an experienced Automotive  Bookkeeper / Dispatcher / Warranty Clerk  ! At Chevrolet of Milford, being family-owned has its rewards. We operate on a set of standards that you won’t find at other dealerships in the area. We attract and employ the finest professionals in the business by actively investing in our company and our associates. We provide ongoing training and support to keep our associates at the top of their game. We're seeking a Dispatcher to manage the service workflow in our dealership's service department.

• MUST HAVE AUTOMOTIVE, DEALERSHIP EXPERIENCE NON QUALIFIED CANDIDATE WILL NOT BE CONSIDERED

In this role, you will be mainly responsible for :

The primary role of the Booker / Dispatcher is to dispatch work to the shop in an effective and efficient manner, also look up and code warranty repairs and invoice paperwork. This position will effectively and efficiently assist in the development and direction of the service team to drive the growth of revenue, technical productivity, and quality assurance and to promote a high level of customer satisfaction.

THE SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING EXPERIENCE :

AUTOMOTIVE TECHNICAL EXPERIENCE IS A MUST

DISTRIBUTE WORK TO TECHNICIANS BASED ON SKILL LEVEL

FOLLOW UP WITH TECHS ON STATUS OF REPAIRS

MUST HAVE A STRONG LEADERSHIP SKILLS

MUST HAVE AUTOMOTIVE KNOWLEDGE!

REYNOLDS & REYNOLDS A MAJOR PLUS

STRONG MS EXCEL SKILLS, TEXT, EMAIL A MUST

NEEDS TO BE DETAILED ORIENTED

MUST BE A TEAM PLAYER

ORGANIZE AND PRIORITIZE SERVICE WORK

ASSIGN WORK TO TECHNICIANS AND MANAGE SHOP FLOW

KEEP SERVICE ADVISORS UPDATED ON WORK FLOW

ENSURE ACCURATE DOCUMENTATION AND COMMUNICATION TO GM / DEALERSHIP STANDARDS

PRIORITIZES AND CONTROLS ALL COMEBACKS TO ENSURE PROPER AND PROMPT ATTENTION

REVIEWS JOB STATUS FREQUENTLY

BOOK TECHNICIAN FLAT RATE TIMES

REVIEW WARRANTY ENTRIES, REVIEW WITH SERVICE MANAGER

HAVE EACH REPAIR COMPLETED RUN THROUGH QC

Schedule :

Monday - Friday, 7 am - 5 pm, with occasional Saturdays for month end

Benefits :

401(k)

Health, dental, and vision insurance

Paid time off