Technical Support Engineer

A company is looking for a Technical Support Engineer to troubleshoot and resolve customers' technical issues.

Key Responsibilities

Identify and provide feedback to improve processes and share best practices

Resolve customer issues through problem solving, collaboration, and research

Assist in the implementation of readiness programs and mentor new engineers

Required Qualifications

Bachelor's degree in Computer Science, IT, or related field AND 1+ years of relevant experience, OR 3+ years of relevant experience, OR equivalent experience

Business level fluency in Japanese

Ability to meet security screening requirements

Experience in technical support, consulting, or IT roles

Familiarity with cloud platforms such as Microsoft Azure or AWS is preferred