Senior Tech Service Engineer - Flexible Packaging Adhesives Job

Senior Tech Service Engineer - Flexible Packaging Adhesives

Location : Dublin, OH, United States

Employment Type : Regular

Category : Research and Development

Posting Date : Sep 18, 2025

We are seeking a Sr. Technical Service Engineer that will manage the customer technical interface in coordination with the sales team. This role will be responsible for building a comprehensive understanding of Bostik's Flexible Packaging products including formulation, physical properties, analytical properties, bond performance and manufacturing. This position will use product line knowledge, interpretation of lab testing results, and understanding of applications and equipment to provide technical support with the goal of maintaining current business and growing new business in partnership with sales.

Responsibilities

• Manage technical projects and lead problem resolution through a thorough understanding of the customer need / issue, completion of lab analyses and pilot trials, and coordination of support from other functions with responsiveness and a commitment to timelines.
• Identify and use internal and external resources to help solve high priority, technical problems and accelerate product development efforts.
• Solve technical problems by making product and process recommendations.
• Identify root causes of more complex customer / product problems. Develop analytical strategies and execute action plans to resolve causes utilizing external / international laboratories or resources.
• Organize, analyze data and explain conclusions / outcomes to customers, global R&D and BU management.
• Determine validity of product performance complaints using product specifications, QC data, and lab results. Determine suitability of products or product concepts to meet the customer specifications and performance requirements.
• Modify products as needed for specific customer applications and perform lab work to document modification improvements.
• Partner with sales to build knowledge of customer products and applications, identify customer needs, provide appropriate product recommendations, and support customer's new production qualification process.
• Build trusting, sustainable relationships with customers by bringing valued solutions through broad market and material knowledge, providing technical recommendations based on statistically derived data, and consistent, positive customer experience.
• Work with the customer and offer scientifically-based advice when faced with ambiguity, incomplete data and time pressures.
• Actively promote safe behavior in the workgroup. Take responsibility for personal safe lab operations.

Qualifications and Experience

LI-MS1

About Arkema

Who we are? Arkema is a world leader in Innovative Materials for a Sustainable World with the ambition to become a pure Specialty Materials player.

We thrive as One Arkema, comprised of many businesses and brands including Bostik, ArrMaz, and more! and operating with a global reach in 55 countries with more than 21,100 employees. Each one contributes to positioning Arkema as a recognized leader of specialty chemicals and advanced materials, reporting annual sales of €9.5 billion, of which 2.9% allocated to R&D for 1,800 researchers in 17 R&D centers.

If you pursue excellence, love innovation and are inspired by challenges , we encourage you through

www.arkema.com

to learn more about our values – Solidarity, Performance, Simplicity, Empowerment, and Inclusion – and how we concentrate on advances in bio-based and recyclable materials, new energies, water management, electronic solutions, lightweight materials and design, home efficiency and insulation.

Changing the world requires the right formula. The right formula consists of our innovative and sustainable materials, and you. Join us to develop the materials of tomorrow and make a difference together. What are you made of?

The legal information below pertains specifically to positions posted in the United States , however we strive for diversity, equity and inclusion in all the countries that we hire. Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting and hiring.

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