Ambulatory Service Representative II - Kelsey Seybold Clinic - Bay Area Campus

Texas StaffingWebster, TX, US

Hace 18 horas

Tipo de contrato

A tiempo completo

Descripción del trabajo

Join Kelsey-Seybold Clinic

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

Primary Responsibilities :

Responsible for providing assistance to patients in a friendly and courteous manner
Responsible for check-in and check-out functions, including registration and cashiering
Must maintain a neat and professional appearance and an organized work area

Required Qualifications :

High School diploma or GED

1+ years of direct face-to-face customer service experience

1+ years of cash handling or collections experience and 6+ months experience in a customer facing role within a medical office, healthcare setting or other service-related industry OR 1+ years of KSC ASR I with six months ASR II cross-training experience and the successful completion of Epic Front Desk Training OR 1+ years KSC CBO, Managed Care or Contact Center experience

Experience with computers and Windows-based software including Word and Excel

Demonstrated excellent verbal and written communication skills

Proven basic math ability

Proven knowledge of customer service principles and practices

Ability to maintain strict confidentiality of all personal / health sensitive information

Ability to effectively handle challenging situations and to balance multiple priorities

Fluent in English, verbal and written

Preferred Qualifications :

2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing

2+ years of insurance and / or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare Advantage and other plans

2+ years of direct face-to-face customer service experience

1+ years of cash handling or collections experience in a medical office setting

EMR / Epic experience

Basic calculator skills

Bilingual-English / Spanish

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution. The hourly pay for this role will range from $16.00 to $24.23 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

OptumCare is an Equal Employment Opportunity employer and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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