Manager, North American Control Tower Operations

Estes Forwarding Worldwide Manager, North American Control Tower Operations

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express Lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including :

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

Responsibilities

The Manager, North American Control Tower Operations, reports directly to Sr. Manager, North American Control Tower and Inside Sales. The Manager, North American Control Tower Operations, oversees day to day operations within an assigned team of Estes Forwarding Worldwide that consists of tracking, customer service, returns, and escalation teams. The Manager, North American Control Tower Operations, is responsible for leading, directing and managing operations to ensure a consistently high level of service, quality and customer satisfaction. The Manager, North American Control Tower Operations, is accountable for maintaining profitable, cost-efficient operations and compliance with all company policies and procedures as well as any regulatory guidelines.

To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

Qualifications

The qualifications listed below are representative of the minimum knowledge, skill, and / or ability required.

SKILLS AND ABILITIES

SUPERVISION

Position functions semi-autonomously and directly supervises 3-5 employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION / EXPERIENCE

Minimum of a Bachelor's degree (or equivalent) and 2-4 years of experience. Three to five years of experience in the transportation industry required, five to seven years of experience preferred. One to three years of supervisory or managerial experience, three to five years of experience preferred. Experience managing external service providers (airline, cartage, truckload, line haul). However, a combination of experience and / or education will be taken into consideration.

LICENSES / CERTIFICATIONS

None required.

TRAVEL

None required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. Typically sitting at a desk or table. Intermittently sitting, standing, walking or stooping.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. Normal office situation.

EFW is an Equal Opportunity Employer, Minorities / Female / Disabled / Veteran.