Specialist I, Data Operations

Description

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Position Overview:

CoreLogic is looking for a qualified and motivated individual to join our team as a Specialist I, Data Operations, which will be focused on communicating with our AMC/appraisal and title/settlement service provider network via phone and email to setup and verify rates, fees and other company information we have listed.

We provide the most current, accurate and reliable closing cost data in the industry, as well as innovative technologies that dramatically improve productivity to mortgage lenders, real estate professionals and consumers to save them time and money on residential real estate transactions.

Through our network of thousands of real estate service providers, we maintain the most comprehensive database of up-to-date closing costs, including recording fees & transfer taxes, for all residential properties in America. This valuable data is delivered quickly and efficiently to clients via CoreLogic's innovative technologies, which include, SmartFees, ClosingCorp Order Management and DART℠.

Duties and Responsibilities:

• Support incoming phone calls and emails from service providers about their account within the SmartFees provider network, our partner relationships, and more.
• Respond promptly to service provider phone calls and electronic inquiries
• Work with providers on updating and maintaining their rate and fee information within our systems by team SLAs.
• Effectively use the Rate Management Engine (RME), Order Management system and Salesforce
• Interact with Support Team to collect utilization reports to make decisions and take necessary action
• Supply feedback on service provider experience to management
• Resolve escalated issues quickly and efficiently
• Participate in regular meetings
• Complete other duties as assigned

Job Qualifications:

Must have an Associate degree or College degree

2+ years of experience in an applicable customer support role required, or relevant education in lieu of experience.

Required Experience and Skills:

• Great phone presence (personable, energetic, helpful, knowledgeable, confident and assured)
• Comfortable making proactive outbound phone calls and sending proactive emails to existing customers
• Experience with Microsoft Office products such as Word, Excel and Outlook
• SalesForce.com experience a plus
• Strong written and verbal communication skills (both speaking and listening)
• Attention to detail and accuracy in work product and exudes pride in high quality work
• Ability to work effectively within a team environment and with service providers across the nation
• Ability to handle and meet deadlines while completing tasks in a timely manner
• Can responsibly meet attendance schedule with dependability and consistency
• Self-motivated, meticulous, flexible, ability to adapt, and a team player
• Residential mortgage lending, appraisal, title or escrow experience and familiarity with RESPA, TILA and the home loan process preferred

Annual Pay Range:

47,700 - 53,040 USD

CoreLogic benefits information can be found here: . Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.